Mobile Service Technician

Dealership:

L0421 Suburban Cadillac of Troy Mobile Service Technician The Mobile Service Technician is responsible for performing automotive repairs and maintenance at customer locations, in accordance with Lithia and manufacturer standards. This role requires a combination of technical expertise, adaptability, and customer service skills to deliver high-quality service in a mobile environment. This individual will utilize their skills to diagnose and resolve automotive issues swiftly. The Mobile Service Technician works independently and in coordination with Service personnel and management to ensure customer satisfaction. The Mobile Service Technician reports to the Service Manager. Responsibilities Travel to customer and on-site locations to perform scheduled maintenance, repairs, and warranty recall services. Perform work as outlined on repair orders with efficiency and accuracy in line with Lithia and manufacturer standards Diagnose causes of malfunctions and perform authorized repairs on-site Be knowledgeable and skilled in performing all available warranty recalls remotely. Occasionally service multiple vehicles in one location and coordinate with external dealers/facilities to streamline repairs. Complete all work according to applicable safety requirements Road-test vehicles to ensure quality of repair work Accurately record time spent on repairs using company time clocking procedures Document work performed and test procedures/results using mobile service software Maintain a clean and organized mobile service vehicle and inventory of tools Ensure customer vehicles are returned as clean as they were prior to service Communicate with parts department to ensure necessary parts are available before appointments Assess vehicles for additional safety or service needs and communicate findings Provide estimates and obtain customer authorization for additional work Return special tools to proper place and use shop supplies economically Complete all required training and maintain manufacturer and ASE certifications Review technical bulletins and publications as assigned Constructively communicate with dealership personnel to satisfy customer needs Report any situation that jeopardizes safety, welfare, or integrity of the dealership Maintain grooming, hygiene, and uniform standards per departmental policies Arrive at work, take breaks, and depart work at times designated by management. Skills and Qualifications Strong attention to detail and sense of urgency Excellent communication and customer service skills and basic sales aptitude preferred. Ability to work independently and manage time effectively Ability to perform repairs in one or more of the following areas:

Lube and Maintenance Services Engine Repair Suspension/Steering Repair Brake Repair Electrical/Electrical Systems Repair Heating and A/C Repair Engine Drivability Diagnosis and Repair Certification/Training:

Manufacturer certified in all areas listed above. ASE certifications preferred (minimum of 3 recommended; ASE Master Technician ideal but not required).

Customer Pay Proficiency Level:

Greater than 100% Customer Pay Repairs Automotive Technical Knowledge - Three years' experience preferred. Valid Driver's License with a clean driving record Ability to operate both automatic and manual transmission vehicles Comfortable working in various weather conditions Basic computer skills (MS Office, Email, Internet) Previous mobile service experience preferred Competencies Does the right thing, takes action and adapts to change Self-motivates, believes in accountability, focuses on results, makes plans and follows through Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results Thrives on a team, stays positive, lives our values Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.• Up to 2/3 of time: standing, walking, lifting up to 50 pounds Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing •Reasonable accommodations may be made to enable individuals to perform the essential functions.

NOTE:

This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers' needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (

NYSE:

LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!