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Job Description
Service Technican (for residential windows) at Scherer Bros Lumber, Co. Service Technican (for residential windows) at Scherer Bros Lumber, Co. in Brooklyn Park, Minnesota Posted in 2 days ago.
Type:
Full-Time Job Description:
Join a
Legacy of Quality:
Window & Door Service Technician For over 95 years, Scherer Bros. Lumber Co. has been a trusted partner in building the Twin Cities. Since our humble beginnings in 1930, we have grown on a foundation of integrity, family values, and an unwavering commitment to our customers, our community, and our crew. We don't just supply materials; we deliver the craftsmanship and reliability that turn houses into homes. Now, we are looking for a skilled Window & Door Service Technician to be the face of that legacy right in our customers' neighborhoods. If you are a master troubleshooter who thrives on variety, loves solving puzzles, and takes genuine pride in a job well done, this is your place to shine. In this dynamic role, you will split your time between the field and our service center--diagnosing issues, performing precise repairs, tackling installations, and providing top-tier parts support for windows, patio doors, and exterior doors. Why You'll Love This Role Be the
Hero:
You are the frontline problem-solver helping homeowners, contractors, and internal teams get the job done right. Variety in
Your Day:
No two days are the same as you transition between field service calls and service center duties.
A Culture of Care:
You'll join a team that actively prioritizes safety, supports your growth, and treats you like family. What It Takes to Thrive We take quality seriously, and we know you do too. To excel here, you need a sharp eye for craftsmanship, a dedication to safety, and a knack for delivering exceptional customer service. Because our customers and teammates rely heavily on your expertise, regular and reliable attendance is an absolute must-have to keep our operations running smoothly. Ready to build your career with a company that has stood the test of time? Apply today and help us continue the Scherer Bros. tradition of quality workmanship and total customer satisfaction. ________________________________________________________________________________________________________
POSITION SUMMARY
The Window & Door Service Technician is responsible for providing exceptional customer service through troubleshooting, repair, installation, and parts support for windows, patio doors, and exterior doors. This role performs both field service and service center duties, supporting customers, contractors, and internal teams. A strong focus on safety, quality workmanship, and customer satisfaction is essential. Regular and reliable attendance is an essential function of this position.
KEY RESPONSIBILITIES
Field Service Perform on-site inspections of windows, patio doors, and exterior doors Determine warranty versus non-warranty repairs and communicate findings Document issues through written notes and photos; provide repair and maintenance recommendations Take accurate measurements and gather information for estimates Troubleshoot, adjust, repair, and install products from multiple manufacturers Complete repairs and installations efficiently and clean up job sites Communicate job status, part needs, and completion updates to customers and internal teams Collect customer payments as required Maintain accurate and complete service documentation Safely operate company vehicles, including vans and trailers Maintain cleanliness and organization of company vehicles and tools Service Center & Parts Support Assist walk-in, phone, and email customers with parts sales and service needs Pull and prepare parts orders for customers and field technicians Provide product identification, troubleshooting assistance, and repair options Generate quotes for parts and in-house repairs Process orders and payments using company systems (e.g., BisTrack) Operate forklift to restock inventory (as trained) Maintain organization and cleanliness of warehouse and service areas Customize parts using tools such as saws and routers (as trained) Perform in-house repairs, including glass, hardware, and screen replacements Track inventory, including scrap and interdepartmental transfers Assist with physical inventory and support other departments as needed Safety & Compliance Follow all safety policies and procedures, including proper use of PPE Operate tools, vehicles, and equipment only when trained and authorized Participate in required safety training and awareness programs Report safety concerns, hazards, and incidents promptly Maintain a clean, organized, and safe work environment Follow ergonomic best practices in all work activities Continuous Improvement Support continuous improvement initiatives and standard work processes Identify opportunities to improve service quality, efficiency, and customer experience Participate in 5S/6S activities and maintain organized work areas
ADDITIONAL RESPONSIBILITIES
Maintain company property, including vehicles and tools, in accordance with company policies Maintain a professional appearance and positive company image Participate in training and development opportunities as required Perform additional duties as assigned
