Electronics Repair Technician

Are you .... Friendly? Detail oriented? Customer service focused? Excited about repairing electronics, tablets, smartphones, PC/MACs (laptops and/or desktops), and gaming consoles?

About Us:

Since its inception in 2009, UBREAKIFIX has grown to over 800 stores nationwide in markets across the U.S and Canada. We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have, and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong.

Position Details:

The In-Store Associate will be responsible for guiding the customer through the entire

UBREAKIFIX

experience from start to finish and after. You will use a friendly, professional demeanor to build customer confidence and exceed expectations by making the store experience natural, engaging and reassuring, all with a sales attentive mindset. The In-Store Associate will also be responsible for back of house duties such as diagnostics, repairs, answering phone calls, maintaining a clean and organized work space, etc.

Tasks and Responsibilities:

Deliver exceptional customer service Create meaningful relationships and experiences with your customers Provide customers with recommendations for the best solution for their needs Explain complex technical issues to customers in a way that is non-technical and simple to understand Diagnose, troubleshoot, and repair devices Provide repair and replacement estimates to customers Ensure that all repairs meet or exceed uBreakiFix quality standards Keep track of all devices and inventory while safeguarding all store stock Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair Maintain the cleanliness and professional appearance of the store

Note:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of - personnel so classified, and they may change at any time. uBreakiFix is an equal opportunity employer

M/F/D/V Basic Qualifications:

Outstanding customer service skills Excellent technical, problem solving, and analytical skills Exceptional organizational skills Strong written and oral communication skills Proficient in Microsoft Office Work well in team environment Ability to work flexible hours, including weekends and holidays High school diploma or

GED Preferred Qualifications:

CompTIA A+ Certification Wise Certification• Apple Certified Macintosh Technician (ACMT) Technical degree or certification in Electronics or Consumer Electronics Experience repairing electronics, smartphones, PC/MACs, and game consoles Previous experience working at retail electronics store Micro Soldering experience

Note:

Wise Certification will be provided by

UBREAKIFIX

once hired

Interview Process:

As part of you interview you will be asked to successfully repair 2 or more devices. You should feel comfortable tearing down and reassembling devices. Candidates with no professional experience are encouraged to apply. As part of the interview process you will take a 30 question repair skill assessment to demonstrate your knowledge of computer repair.

Sample assessment questions:

(1) A customer says their phone won't charge. You try a different cable, and it still doesn't work. The same cable charges a different phone. What's the next logical step? (2) A customer says their tablet turns off when the screen is tilted. Which issue is most likely? (3) A gaming console turns on, the fan spins, but there's no display. HDMI has been swapped and tested. What's the next check?

Job Types:

Full-time, Part-time Pay:

From $13.00 per hour

Benefits:

Flexible schedule

Schedule:

4 hour shift 8 hour shift Every weekend Monday to Friday Ability to commute/relocate: Goldsboro, NC 27534: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Do you have an interest in learning how to repair mobile devices?

Experience:

cell phone repair (Preferred) troubleshooting devices (Preferred) technical support (Preferred)

Work Location:

In person