Service Technician

Service Technician 3.7 3.7 out of 5 stars Newark, NJ Hybrid work From $26 an hour - Full-time Pella Corporation 1,092 reviews From $26 an hour - Full-time The Pella New Jersey branch is seeking a window and door Service Technician to serve our customers in the NJ and NY area. The Service Technician is responsible for providing quality service visits to customers to inspect, repair and/or adjust Pella windows and doors in the field. The Service Technician will diagnose product issues in the field, determine and perform the correct resolution, and communicate accordingly with customers and internal service team. This position is responsible for ensuring all customer service calls are completed in a timely, accurate, and efficient manner while maintaining a customer-focused attitude. This is a full-time position. Work schedule is Monday - Friday, with a 7:00 AM start time. Must have general construction knowledge and a valid driver's license.

Pella Corporation offers the following:

Hourly pay rate starts at $26 with first increase after 6 months followed by annual increases Company truck Company cell phone Full benefits package which includes medical, dental, and vision begins the first of the month following start date Health savings and flex spending accounts Company paid life insurance Company paid short/long term disability insurance 401k with company match Paid vacation time Paid sick time Company paid holidays Direct deposit In-depth training program Solid reputation of the Pella Brand Responsibilities/Accountabilities (include but are not limited to): Performs and completes service tasks as assigned, on Pella products in the field Problem solves and diagnoses difficult issues in the field Replaces glass in windows or doors; Installs items such as sashes, window shades, blinds, muntin, screens, etc. Provides customers with helpful information on the care, operation and maintenance of their Pella products Generates and updates all required service-related documentation following a service visit so that additional service calls can be scheduled, if necessary, and billing or credit can be completed. Conducts any necessary follow up service work and communication to resolve all assigned service tickets Performs job site walk-through and completes necessary documentation, identifies items that need attention or correction prior to project finalization Collects payment from customer as required Identifies and orders parts for follow up service calls, and coordinates with the internal CSR team as necessary Maintains stock of all necessary parts and equipment on a weekly basis Strives to achieve 100% Customer satisfaction while making it easy for customers to do business with the company and promoting market share growth; serves as a Customer Experience Champion Aids in the training of new Service Technicians, Customer Service Representatives or team members as requested Maintains assigned Service vehicle and coordinates with Manager and Service Team as needed on vehicle maintenance requirements. Performs any other necessary task assigned by the direct manager/supervisor Seeks out continuous improvement opportunities related to service processes Meets company safety requirements by keeping work area neat and clean, following safety precautions, and utilizing required personal protective equipment (i.e., shoes, safety glasses, fall protection, etc.), and reporting any safety issues to the manager Must have a valid driver's license and comply with the company

Fleet Safety Policy Skills/Knowledge:

Provide superb customer experience General construction knowledge. Window and door installation experience is preferred Ability to independently problem solve and make recommendations for resolutions Proficiency with Microsoft Office and ability to learn internal software programs and applications