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Senior Technician - Field Services
Job
Maximus
Albany, NY (In Person)
$75,920 Salary, Full-Time
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Job Description
Maximus is currently seeking a Senior Technician
- Field Services.
- Identify, research, resolve technical issues for local and remote staff
- Become the subject matter expert for various software applications and end point configurations for the business
- Conduct routine equipment servicing out in the field
- Perform on-site activities related to installation, repair, management and maintenance
- Track IT Assets and maintain updated information in the appropriate ITAM database
- Document, track, and monitor problems to ensure timely resolution within the established SLAs of the business
- Work with other IT departments and vendors to resolve technical issues or implement new technologies for different lines of business
- Perform technology upgrades and refreshes
- Perform work via IT ticketing system to assist customers in person, over the phone, chat, and remotely
- Assist in tracking and completing tickets pertaining to application, network, and system issues
- Administer user accounts and permissions to various applications
- Serve as technical liaison between program staff and IT
- Provides assistance and training to lower-level support staff. Job-Specific Essential Duties and Responsibilities
- Strong IT support professional with experience supporting Windows 10/Office 365 environments, VoIP systems, Microsoft technologies, and virtualized environments (vCenter/vSphere)
- Skilled in hardware and network support, including desktops, laptops, routers, switches, wireless devices, print servers, and telecom systems
- Proficient in scripting and automation using PowerShell, PowerApps, and Python, with experience using MECM, Wireshark, and software compliance scanning
- Experienced working with third-party vendors such as Dell and Microsoft, troubleshooting complex technical issues, and producing thorough documentation
- Highly organized, detail-oriented, and proactive, with strong communication skills and the ability to work independently or collaboratively in fast-paced environments, including after-hours and rotating shift support. Minimum Requirements
- High school diploma or GED required and 4+ years of relevant professional experience required, or equivalent combination of education and experience. Job-Specific Minimum Requirements
- High school diploma or GED required
- Cisco Certification
- Microsoft Certification (Office Suite).