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Copier Service Technician
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Buffalo Xerographix Inc.
Tonawanda, NY (In Person)
$49,920 Salary, Full-Time
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Job Description
Copier Service Technician Buffalo Xerographix Inc. - 3.0 Tonawanda, NY Job Details $22 - $26 an hour 14 hours ago Qualifications Customer communication High school diploma or GED Driver's License Stakeholder relationship building Full Job Description Position Summary BXI is seeking a Service Technician to install, maintain, troubleshoot, and repair copiers, printers, and related office equipment. The ideal candidate is customer-focused, technically skilled, and capable of working independently in both shop and field environments. Key Responsibilities Build and maintain positive customer relationships while delivering exceptional service. Install, diagnose, troubleshoot, repair, and perform preventive maintenance on copiers, printers, fax machines, and related office equipment. Inspect, disassemble, repair, replace, reassemble, align, adjust, and calibrate equipment according to manufacturer specifications. Maintain accurate parts inventory and ensure necessary parts are available to complete service calls efficiently. Complete service requests, reports, and timesheets accurately and on time. Communicate effectively with management regarding scheduling, customer needs, service issues, and job status. Perform all work safely, efficiently, and in compliance with company policies and safety regulations. Perform other duties as assigned. Qualifications High school diploma or equivalent required. Technical school training, associate degree in electronics, or equivalent experience preferred. Previous field service experience in the office equipment industry preferred. Strong troubleshooting, diagnostic, and problem-solving skills. Excellent customer service and communication abilities. Ability to work independently with minimal supervision. Valid driver's license required. Knowledge, Skills & Abilities Knowledge of copier, printer, and office equipment operation, installation, repair, and maintenance. Ability to identify equipment malfunctions, analyze issues, and implement effective solutions. Ability to interpret customer descriptions of technical problems and provide appropriate service solutions. Strong attention to detail and ability to recognize potential equipment failures before they become critical. Working Conditions & Physical Requirements This position is primarily field-based and requires frequent local travel. Occasional evening, weekend, or overnight work may be required.