Installation Support Technician

Installation Support Technician Pella of Dayton Kettering, OH Job Details Full-time $18 - $22 an hour 4 hours ago Benefits Health savings account Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Employee discount Qualifications Computer operation Customer communication Building construction Windows High school diploma or

GED Driver's License Construction Full Job Description Location:

Pella Windows & Doors of Dayton -

Kettering, OH Job Type:

Full-time Company Overview At Pella Windows & Doors of Dayton , we've been proudly serving the Greater Miami Valley for over 56 years. We are known for high-quality products, exceptional customer service, and a strong, people-focused culture. Be part of a winning team that emphasizes professional growth, development, and delivering the Pella Promise to every homeowner. Position Summary The Installation Support Technician plays a vital role in ensuring customer satisfaction by troubleshooting, resolving installation issues, and supporting our installation and service teams. This role requires a hands-on problem solver with strong construction knowledge, customer service skills, and the ability to work independently in the field. Responsibilities & Accountabilities Respond to installer or service requests for assistance on job sites. Perform and complete recovery service tasks to bring projects to successful resolution. Troubleshoot problem installations and communicate findings to the Install Manager. Deliver missing parts, materials, or products to job sites to ensure first-time completion. Make emergency repairs or adjustments as needed. Communicate effectively with customers, setting realistic expectations and serving as a professional Pella representative. Take accurate measurements when necessary to support recovery and installation efforts. Follow Pella safety requirements by keeping work areas neat, wearing required safety gear, and reporting safety concerns. Qualifications High School Diploma or GED (required). 2+ years of building/construction experience (required). Valid driver's license with an acceptable driving record (required). Strong problem-solving and troubleshooting skills. Excellent communication, interpersonal, and customer service skills. Ability to work independently with minimal supervision. Basic computer/technology skills. Must be able to lift products, assist with service, and make repairs as needed. Schedule Monday to Friday, with occasional flexibility depending on project needs.

Job Type:

Full-time Pay:

$18.00 - $22.00 per hour

Benefits:

401(k) matching Dental insurance Employee discount Health insurance Health savings account Paid time off Vision insurance

Work Location:

In person