Repair Associate

Primary Purpose To be responsible for performing repair and maintenance of 4-cycle and 2-cycle engine power equipment. Essential Duties and Responsibilities Diagnose, repair, and provide maintenance as requested on 4-cycle and 2-cycle engine machines. Ensure each customer receives outstanding service by providing a customer-friendly environment that includes greeting and acknowledging every customer and all other components of customer service. Accurately and efficiently complete all paperwork required to begin the equipment repair process. Maintain records of all items brought to the repair shop and the work done on each. Must possess a good understanding of all warranty procedures, process of ordering parts, and basic knowledge of the POS system. Comprehensive knowledge of the products Coastal Farm sells. Other Duties and Responsibilities Help in other departments when needed. Perform daily cleaning - such as, but not limited to, vacuuming, replacing full trashes with new trash bags, and sweeping the department floor. Other duties assigned as needed. Qualifications Basic knowledge on repairing small engines (2-cycle and 4-cycle). Proven written and verbal communication skills. Strong interpersonal skills. Ability to adapt to rapidly changing work environments and to shift priorities accordingly. Familiar with how to operate a computer system and email. Excellent attention to detail and analytical/problem-solving abilities.