Service Technician

Service Technician (Remote with Local Travel) Greater Phoenix, AZ Market Company Vehicle Provided | Monday-Friday 7am-4pm The Service Technician is responsible for delivering high‑quality service visits to customers by inspecting, repairing, and adjusting Pella windows and doors in the field. This role independently diagnoses product issues, performs the appropriate repairs, and communicates clearly with both customers and internal service teams. This is a remote position with local travel using a company‑provided service vehicle. It's an excellent opportunity for a craftsperson, carpenter, handyman, or trades professional seeking a stable, long‑term career with consistent weekday hours. Individuals with trade skills are encouraged to apply. Pay & Compensation Competitive hourly wage , based on experience, skills, geography, and internal equity Eligible for additional supplemental earnings, including overtime Actual compensation may vary based on individual qualifications and market alignment Benefits - Pella Family of Brands We offer a comprehensive benefits package that supports your health, financial future, and work‑life balance: Medical, dental, and vision plans, life insurance, short‑ and long‑term disability Paid vacation and 9 paid holidays 401(k) with company match Tuition assistance Employee discount programs Key Responsibilities Responsibilities include, but are not limited to: Perform assigned service tasks on Pella products at customer job sites Diagnose and resolve complex service issues in the field Replace glass in windows and doors Install and service sashes, screens, blinds, shades, muntins, and related components Educate customers on product operation, care, and maintenance Accurately complete all service documentation following customer visits Perform follow‑up service work and communication to resolve service tickets Conduct job‑site walk‑throughs and document items requiring attention before project completion Collect customer payments when required Identify, order, and coordinate parts for follow‑up visits with internal CSR teams Maintain appropriate inventory of tools, parts, and equipment on a weekly basis Serve as a Customer Experience Champion, striving for 100% customer satisfaction Assist with training of new Service Technicians, CSRs, or team members as requested Maintain assigned service vehicle and coordinate maintenance needs with leadership Seek continuous improvement opportunities within service processes Follow all safety procedures, maintain clean work areas, and properly use required PPE Perform additional duties as assigned by management Skills & Knowledge Strong commitment to delivering an exceptional customer experience Efficient, timely, and accurate work execution Comfortable working independently in a fast‑paced environment Strong problem‑solving and decision‑making skills Detail‑oriented with reliable follow‑through Willingness to learn and leverage internal expertise Proficient in Microsoft Office and capable of learning internal service systems Qualifications To perform this role successfully, individuals must be able to meet the essential job requirements. Reasonable accommodations may be made where applicable. Education & Experience High School Diploma or GED required 0-2 years of field service, construction, or general business experience preferred AA or technical degree preferred Knowledge of construction terminology and window/door components preferred Required experience using power tools (e.g., table saw, miter saw, circular saw, drill, pneumatic nail gun) Computer Skills Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint Ability to learn Pella proprietary systems (OSC/OFS, PQM, OMS, etc.) Communication & Professional Skills Strong verbal and written communication skills Professional phone and email etiquette Ability to read, interpret, and explain technical documents and warranty information Self‑motivated, organized, dependable, and team‑oriented Demonstrates professionalism, integrity, and a neat appearance Able to manage priorities, meet deadlines, and resolve issues effectively Mathematical Skills Ability to perform basic arithmetic using money, measurements, and time Ability to calculate proportions, percentages, dimensions, and service‑related metrics Physical Demands Frequent standing, walking, reaching, and tool usage Occasional sitting, stooping, or crouching Ability to lift and/or move up to 100 pounds Must meet vision requirements including close, distance, depth, and color perception Work hours may vary based on business needs Work Environment Customer homes, job sites, warehouse facilities, and service vehicle Noise levels range from moderate to loud Temperature varies with seasonal conditions Additional Requirements Valid driver's license Compliance with the Company Fleet Safety Policy