Millwork Service Technician

A Millwork Service Technician in a retail lumber environment serves as a hands-on expert responsible for installing, repairing, and troubleshooting custom and stock millwork products—primarily doors, windows, trim, and molding—for residential and commercial customers. This role acts as a bridge between the lumber yard and the jobsite, ensuring product quality and customer satisfaction through skilled craftsmanship.

Core Responsibilities Field Installation & Service:

Install and repair interior/exterior doors, window glass inserts, sliding glass doors, moldings, and stair parts at customer jobsites.

Quality Control & Troubleshooting:

Evaluate finished products to ensure they meet customer specifications and quality standards before, during, and after installation. Troubleshoot on-site issues with minimal supervision.

Customer Service & Communication:

Act as a liaison between the lumber yard and contractors or homeowners. Provide professional consultation on product installation.

Technical Assistance:

Read blueprints, shop drawings, and technical manuals to ensure proper assembly, customization, and installation.

Inventory & Paperwork:

Maintain inventory of service materials and complete required daily paperwork or reports.

Tools & Machinery:

Proficiency in operating woodworking machinery, hand tools, and power tools (e.g., saws, drills, routers).

Measurement Accuracy:

Strong math skills for precise measurements and cutting.

Customer Skills:

Ability to interact professionally with builders, homeowners, and contractors.

Physical Stamina:

Ability to lift, push, and pull at least 80 lbs. (up to 150 lbs. with assistance), and stand, bend, or climb for extended periods, ladder work.

Requirements:

Valid driver's license, clean motor vehicle record (MVR), and ability to pass a background check/drug screen.