Service Technician/Installer

Service Technician/Installer Alfred Williams & Company company vehicle United States, South Carolina, Columbia 1835 Gervais Street (Show on map) May 20, 2026 Description The Service Technician & Installer is responsible for completing warranty-related and general service work for clients on site, as well as supporting furniture delivery and installation projects. This role requires strong problem-solving skills, safe and efficient use of hand tools, the ability to work collaboratively as part of the delivery and installation team, basic comfort with business systems, and a customer-service mindset. Responsibilities Travel to client sites to complete service, warranty, delivery, and installation work.
Perform service work, small installation projects, showroom requests, and small furniture deliveries while coordinating with contractors and project teams to successfully complete projects.
Drive a company vehicle to perform scheduled service calls, deliveries, and installation assignments.
Complete furniture installations according to manufacturer specifications and project requirements.
Assist with loading, unloading, staging, and assembly of furniture products.
Diagnose service issues and determine practical repair solutions.
Use hand tools safely and effectively to complete installation, service, and repair tasks.
Read and follow installation instructions, floor plans, and project specifications.
Communicate professionally with clients while representing Alfred Williams & Company on site.
Deliver a high level of customer service throughout each client interaction.
Identify issues, troubleshoot problems, and resolve them in a timely manner.
Work collaboratively with project managers, designers, warehouse personnel, and the delivery and installation team to complete projects successfully.
Ensure work areas are clean, organized, and ready for client use upon project completion.
Use Outlook and Khameleon to support service-related communication and business processes.
Follow company and site safety expectations while performing service, delivery, and installation work.
Support physically demanding work that may include lifting, bending, squatting, twisting, pushing, and pulling. Personal and Interpersonal Skills Strong customer service and interpersonal communication skills.
Practical problem-solving ability and sound judgment in the field.
Dependable and self-directed approach to completing assigned work.
Ability to work effectively as part of a team.
Professional conduct when working in client environments.
Strong attention to detail and commitment to quality workmanship. Physical and Job Requirements Ability to lift up to 100 pounds.
Ability to bend, lift, squat, twist, push, and pull as part of regular job duties.
Ability to travel to client sites as required for service calls, deliveries, and installation projects.
Ability to work overtime as needed based on workload and project requirements.
Ability to safely operate company vehicles and equipment. Qualifications
Required Qualifications Valid driver's license and clean driving record.
Experience using hand tools safely and effectively.
Strong customer service skills.
Ability to troubleshoot issues and solve problems independently.
Ability to drive a company vehicle to client locations for service, delivery, and installation work.
Basic ability to use Outlook and business systems such as Khameleon.
Ability to meet the physical demands of the role.
Ability to work collaboratively within a delivery and installation team environment. Preferred Qualifications Experience working with systems furniture.
Previous furniture installation or commercial installation experience.
Experience working in customer-facing field service or installation environments.