Service Operations Technician I

Position Overview The Service Operations Technician I is responsible for diagnosing, repairing, and maintaining commercial roofing systems across multiple property types. This role requires hands-on technical expertise, strong problem-solving skills, and the ability to safely perform work in the field while delivering high-quality service to customers. This position serves as a foundational field role with opportunities to develop into higher-level technical and leadership positions. Key Responsibilities Technical & Field Work Diagnose and repair leaks across various commercial roofing systems Perform emergency service repairs in a timely and professional manner Install and repair roofing materials in accordance with industry standards (including metal flashing) Identify and document roofing deficiencies and recommend solutions Perform small-scale maintenance and repair scopes Safety & Compliance Follow all company and OSHA safety protocols Complete and submit Job Safety Analyses (JSAs) Inspect and maintain PPE and tools Ensure safe job site setup and cleanup Documentation & Technology Accurately document job findings, photos, and reports in CRM systems (e.g., CenterPoint) Track time and job activity in Paylocity or similar systems Maintain accurate records of work performed and materials used Fleet & Equipment Management Maintain company vehicle (cleanliness, inventory, maintenance) Manage tools and materials assigned to truck inventory Ensure proper handling of company equipment Team Support & Development Assist in training and mentoring Service Technician II employees Support team operations and collaborate with supervisors and peers Communicate effectively with customers and internal teams Requirements Minimum 3 years of commercial roofing experience Valid driver's license Ability to lift 50+ pounds Ability to work at heights and in varying weather conditions Strong knowledge of roofing systems and repair techniques Familiarity with safety procedures and compliance standards Preferred High school diploma or GED Experience with CRM or field service software Strong communication and customer service skills Key Competencies Problem-solving and diagnostics Attention to detail Accountability and reliability Time management Professional communication Safety awareness