Watch Evaluator

Citizen Watch America represents the sales and marketing for the Citizen Group within the U.S., Caribbean and Latin American markets. The brands included within Citizen Watch America are Citizen, Bulova, Frederique Constant, and Alpina. Each individual brand builds upon their very distinctive identities in the market with their unique, differentiated advertising, marketing and brand campaigns. As a combined company, however, the brands can assist each other and leverage the power that a larger unified entity brings. Our vision is to lead the affordable luxury watch market by offering the most compelling collection of brands and products that are loved, favored, and respected by citizens of the world. We will continue to leverage our heritage and expertise to enrich the lives of our current and future customers and Employees through unparalleled excellence in creativity, design, craftsmanship, innovation, technology, value, and service. SUMMARY The Evaluator assesses the condition of incoming watches and prepares repair estimates.

RESPONSIBILITIES

Reads and interprets customer correspondence and enters appropriate symptom codes and comments regarding the issue into the system. Determines parts and labor requirements for individual repairs and inputs information into repair system. Assesses cost of repair based on symptom code and pricing table. Determines if watch repair is under warranty. Opens case back to check energy cell or battery, movement functions and overall condition of watch. Examines watch for damage and other abnormalities. Charges Eco Drive models and sets watches and monitors basic functions to determine repairs necessary.

QUALIFICATIONS

High school diploma or a minimum of one year of related experience and/or training; or equivalent combination of education and experience. Experience with Microsoft Office preferred. Excellent attention to detail. Knowledge of watches a plus. Willingness to learn

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person