Mobile Service Technician

Description:

JOB SUMMARY

The Mobile Service Technician's primary responsibility is to minimize customer downtime on their buses through quick, accurate diagnosis and repairs in the field or at an A-Z facility. Must possess technical acumen and the ability to provide a strong level of internal and external customer service. Successfully complete a 3-6 month on the job training at one of our service centers.

ESSENTIAL FUNCTIONS

Primary Responsibility, Scope of Work, KPI Management, complexity: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Successfully complete assigned work with excellence and high quality as efficiently as possible. Receive work orders and perform assigned tasks as required. Inventory and maintain issued and required company service tools in safe condition to perform jobs assigned. Communicate with parts department to obtain necessary parts to complete work. Inspect assigned vehicle thoroughly to determine the condition of the unit and if it requires any additional parts and/or safety items that require attention; report any problems. Accurately record the time spent on each job using the NetSuite application and record times in various segments of the work order. Write clear and concise descriptions or "stories" of the repairs performed on various segments of work order using the three "3" C method. Concern Cause Correction Accurately track all parts and materials needed to perform repairs using the NetSuite application. Road Service Calls -travel to a customer's location in a company service vehicle to perform repairs at the customer's location. Effectively communicate with customers to provide an Iconic Customer Experience. Inform Service Management of any delays or problems with the assigned tasks. Maintain proper housekeeping of all work areas and tools. Properly secure all supplies and parts. Maintain all industry related and required Certifications. Conform with all regulations, policies, work procedures and instructions. Conform to all safety rules and use of appropriate safety equipment. Execute basic and advanced diagnostic and repair work on all aspects of our product lines. Work independently and as a team to drive maximum repair efficiency. Operate a variety of top-of-the-line hand, power, and shop tools. Assist with onboarding and training of new technicians to help improve the team. All other reasonable duties assigned within a Service Technician role. Must be able to walk, sit, bend, push, pull, stoop, kneel, crouch, reach, or crawl frequently

Management-related:

This position has no supervisory responsibilities.

Key Performance Indicators:

Technician Performance Efficiency (minimum 70%) OEM Certification Maintenance. Comeback Percentage (Less than 2.0%). Adherence to Core Values. Completion rate of assigned company training (100%). Compliance with company safety policies. Competencies Technical Capacity. Problem Solving/Analysis. Leadership. Discretion.

Supervisory Responsibilities:

This position may include limited supervisory responsibilities. (Training and Development).

Work Environment:

While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles, moving mechanical parts and vibration. The employee is occasionally exposed to a variety of ambient weather conditions. The noise level in the work environment can be loud. Position Type/Expected Hours of Work Travel to and from customers' locations all over the state of California. Days and hours of work are Monday through Friday, 7 a.m. to 3:30 p.m. Shifts may vary. Occasional overtime and weekend work may be required.

Travel :

This position requires the ability to be on the road up to 100% of the time.

ADDITIONAL RESPONSIBILITIES

Assist in New Bus Deliveries. Assist in Facility Maintenance. Perform Monthly Safety Inspection Assist with retail service work Assist with production service work

Requirements:

Education and Experience:

High school diploma Valid driver's license with clean driving record. Successful completion of A-Z Bus PDI Technician Certification Program. NFPA 70 - High Voltage Safety Certification (E.V. Tech.) 609 Certification. E.V. Power Drive Certified. Wheelchair Training (Inspection and Maintenance). Braun Ricon A/C Training. At least one (1) of the following.

MCC/Carrier Valeo Trans-Air ACT Preferred Education and Experience:

Vocational College or Trade/Technical School Diploma/Certificate. Class B driver's license with passenger endorsement. 5 + Years Professional Heavy Duty Automotive Mechanics Experience. 4 + Years Electrical System Diagnosis and Repair Experience. Blue-Bird Associate Level Certified. ASE School Bus Certification - MUST Be Certified in five (5) of the seven (7) categories. S1-Body Systems & special Equipment S2-Diesel Engine S3-Drive Train S4-Brakes S5-Suspension & Steering S6-Electrical/Electronic Systems S7-Air Conditioning Systems & Controls Must be certified in two (2) of the following four (4) Cummins Engine Certifications. ISB Certified ISLG Certified L9 Certified