Service Technician

Service Technician

ECHONOUS INC - 3.7

Redmond, WA Job Details Full-time $25 - $30 an hour 1 hour ago Qualifications Customer returns handling Electronics assembly Full Job Description Responsibilities Unpackage and disinfect medical equipment and accessories with medical grade disinfecting wipes Match returned product against RMAs and receive into inventory Evaluate product functionality against associated customer complaints, document findings, close or escalate problem reports Troubleshoot product and component issues to assist in determining root cause, coordinate with engineering as necessary to obtain or provide assistance Follow procedures pertaining for evaluating, servicing, refurbishing and updating electronic equipment Create or modify procedures to create efficiencies and match current processes Apply software updates on equipment to support product refurbishment Partner with the Customer Service Administrator and Finished Goods personnel to fulfill customer orders of Service parts and refurbished equipment Partner with Quality to support data collection and presentation Maintain accurate Service inventory by performing inventory transactions as required to facilitate the movement of product into and out of Service Maintain clean, safe, and organized work areas at all times Perform other duties as assigned by management Qualifications/Skills/Experience High school diploma or trade school equivalent A least 2 years experience as an assembler in an electronics manufacturing or service environment. Technical aptitude with background in medical equipment or electronics maintenance, repair or manufacturing preferred Aptitude for troubleshooting electronic equipment Demonstrated verbal and written communication skills in the English language with the ability to document and articulate technical findings to a variety of audiences Working knowledge of MS Word and Excel, Google Office Apps Familiar with Oracle based ERP system (NetSuite) preferred Organized and able to prioritize tasks while maintaining a high-level of accuracy Adhere to regulatory compliance policies to meet FDA and HIPAA regulations Ability to lift 30 pounds Works well in a fast-paced, dynamic team environment Positive attitude with willingness to learn and adapt Consistent attendance and punctuality Excellent written and reading comprehension and verbal communication skills in the English language. Must be a self starter.