Master Technician

Job Title:

Master Technician Job Description The Master Technician will diagnose and repair vehicles and related equipment while collaborating closely with dealers, research and development, testing, and quality teams. This role combines hands-on mechanical work with frequent communication, as you will support dealers by phone and in person and help ensure that equipment performs reliably throughout its lifecycle. Responsibilities Diagnose, repair, and maintain cars and, when applicable, farm equipment to ensure safe and reliable operation. Communicate with dealers approximately 50% of the time by phone and occasionally in person to provide technical support, troubleshooting guidance, and repair recommendations. Collaborate with research and development teams to understand new equipment designs, features, and technical specifications. Work with testing and quality departments to learn the full lifecycle of the equipment and provide feedback on performance, reliability, and potential improvements. Document repair activities, findings, and recommendations clearly and accurately using standard office software. Apply strong mechanical aptitude to identify root causes of issues and implement effective, lasting repairs. Maintain professional, clear, and courteous communication with internal teams and external dealer partners. Continuously build product knowledge and stay current on equipment updates, best practices, and diagnostic techniques. Essential Skills Proven experience repairing cars and/or farm equipment. Strong mechanical aptitude and hands-on troubleshooting skills. Effective verbal and written communication skills for frequent interaction with dealers by phone and in person. Ability to work collaboratively with research and development, testing, and quality teams. Proficiency with Microsoft Office or similar office productivity tools for documentation and communication. High level of ambition, initiative, and willingness to learn complex equipment and systems. Strong soft skills, including professionalism, reliability, and customer-focused service. Additional Skills & Qualifications Two-year technical degree or similar post-secondary education in an automotive, mechanical, or related field is a strong plus. Relevant technical certifications in automotive repair, equipment maintenance, or related disciplines are highly desirable. Experience working with product lifecycle processes or supporting equipment across its full lifecycle is beneficial. Background in both automotive and agricultural or farm equipment repair is an advantage. Work Environment This role involves a mix of hands-on mechanical work and communication-focused support. You will spend part of your time in a workshop or service environment performing diagnostics and repairs on vehicles and equipment, and part of your time in an office or desk setting communicating with dealers by phone and using Microsoft Office for documentation. You will collaborate regularly with research and development, testing, and quality departments, gaining exposure to the full product lifecycle and the technical details of the equipment. Job Type & Location This is a Contract to Hire position based out of Appleton, WI. Pay and Benefits The pay range for this position is $30.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Appleton,WI.

Application Deadline This position is anticipated to close on May 15, 2026. Diversity, Equity & Inclusion At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I is embedded into our culture through: Hiring diverse talent Maintaining an inclusive environment through persistent self-reflection Building a culture of care, engagement, and recognition with clear outcomes Ensuring growth opportunities for our people Actalent is an equal opportunity employer. About Actalent Actalent is a global leader in engineering and sciences services. For more than 40 years, we've helped visionary companies advance their goals. Headquartered in the United States, our teams span 150 offices across North America, EMEA, and APAC—with four delivery centers in India led by 1,000+ extraordinary employees who connect their passion with purpose every day. Our Bangalore, Hyderabad, Pune, and Chennai delivery centers are hubs of engineering expertise, with core capabilities in mechanical and electrical engineering, systems and software, and manufacturing engineering. Our teams deliver work across multiple industries including transportation, consumer and industrial products, and life sciences. We serve more than 4,500 clients, including many Fortune 500 brands. Learn more about how we can work together at actalentservices.com.