Broadband Supervisor Loxley, AL

Broadband Supervisor Loxley, AL Dragonfly Internet Loxley, AL Job Details Full-time 2 days ago Benefits Paid holidays Dental insurance Paid time off Vision insurance Employee discount Qualifications Fiber optic cables Wireless networking Equipment installation Mid-level Team development Team management Decision making Telecommunication Equipment testing Cross-functional collaboration Associate's degree Escalation handling Leadership 2 years Communication skills Cross-functional communication Full Job Description About the

Company:

At Dragonfly Internet, we're all about taking flight and empowering communities with faster, more reliable internet services. As a local provider, we understand the importance of staying connected, whether you're streaming, working, or simply browsing. With cutting-edge fixed wireless technology and fiber-fast speeds, we're here to help you soar beyond slow, unreliable internet. Dragonfly Internet is growing quickly—are you ready to spread your wings? We are seeking a dedicated and knowledgeable Broadband Supervisor to manage our new Loxley, AL hub. The ideal candidate is responsible for leading, coaching, and developing a team of Technicians to achieve performance, quality, and customer service goals aligned with Dragonfly standards. This role requires a mix of strong leadership skills, technical prowess, customer service skills, and hands-on experience. You will oversee a team of Broadband Technicians performing installation, rearrangements, removal, and repair of fiber, copper, COAX, and station inside wiring for our customers broadband services. As the Broadband Supervisor you will be managing customer-premise installation, repair, and network equipment testing; addressing customer escalations; and partnering with cross‑functional teams to ensure timely issue resolution.

Qualifications:

3-5+ years minimum experience as a Broadband Technician 2+ years' experience managing a team Associate's degree in a related field or equivalent work experience Previous experience in a fiber and wireless telecommunications field is preferred will look at candidates with other relevant experience. Strong understanding of wireless and fiber technologies, routers, and networking a plus Ability to work independently and make informed decisions on-site. Good interpersonal and communication skills.

Preferred Skills:

Experience in a fiber and wireless telecommunications field with a strong understanding of wireless and fiber technologies, routers, and networking Strong interpersonal and written communication abilities High adaptability, initiative, and analytical thinking Experience scaling and building teams Pay range and compensation package: Competitive Salary Health, Dental, and Vision Insurance Paid Time Off & Holidays Continuous Learning Opportunities Free Tuition at a local leading university Employee Discounts on Internet Services Free swag

Equal Opportunity Statement:

SP Broadband is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Seniority Level:

Associate to Manager level

Industry:

Telecommunications Employment Type:

Full-time field-based role

Benefits:

Competitive Salary - based on experience Health, Dental, and Vision Insurance Paid Time Off & Holidays Continuous Learning Opportunities Free Tuition at a local leading university Employee Discounts on Internet Services Free swag If you are interested in emerging technology, enjoy working in the field, and are committed to ensuring customers have a seamless internet experience? If so we'd love to hear from you! Submit your resume and a brief summary detailing your experience. SP Broadband is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability.