911 Emergency Telecommunicator

•To continue with our application process, please download our application from our website: 911.lakecounty.in.gov/employment •And send it to this email address: employment@lcec911.org Overview Be the first voice in an emergency. Help save lives by answering 911 calls, dispatching police, fire & EMS, and guiding callers until help arrives.

Duties:

Answer multi-line phone systems with professionalism, demonstrating excellent phone etiquette and communication skills. Perform accurate data entry and transcription of emergency calls, ensuring all information is correctly documented in dispatch systems. Conduct phone triage by assessing caller needs, prioritizing incidents, and providing first aid instructions or medical advice when appropriate. Utilize GIS (Geographic Information Systems) and GPS technology to determine precise incident locations for dispatching responders swiftly. Coordinate with law enforcement agencies and medical teams to facilitate prompt response efforts, maintaining clear and concise communication throughout incidents. Manage conflict situations with tact and negotiation skills, de-escalating callers when necessary while gathering essential information. Maintain security protocols during all operations, ensuring confidentiality and integrity of sensitive information at all times.

Requirements:

U.S. Citizen, 18+ HS diploma/GED 35+ WPM typing Pass background check Must be able to pass our pre-employment assessment Able to work nights, weekends, and holidays

Benefits:

Health, dental, and vision insurance Paid time off (personal, sick, and vacation) Parental leave

Retirement Plan Overtime Opportunities Shifts:

Days, afternoons, and overnight. 8 or 12 hour shifts.

Pay:

$23.00 - $29.50 per hour

Benefits:

Dental insurance Dependent health insurance coverage Employee assistance program Health insurance On-the-job training Paid time off Parental leave Retirement plan Vision insurance

Work Location:

In person