Field Services Technician -Level 2

Field Services Technician

• Level 2 Field Services Technician
• Level 2

Location:

Baltimore, MD, United StatesSalary Range:

USD 38.00-40.00

HourlyDate Posted:

Apr 24, 2026

DescriptionCompany Overview:

When it comes to IT solution providers, t are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, t's really only one: Zones

• First Choice for IT.

TMZones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on X Zones, and LinkedIn and Facebook.

Position Overview:

As a Field Service Technician, you will provide on-site customer-facing hardware, software, and cabling technical support, installation, configuration, and problem resolution in the following industry environments

• Retail Point-of-Sales (POS) systems in general merchandise, grocery and big box stores
• Hospitality full-service and Fast-Food restaurants to include POS, Kitchen Display, Order and Menu Board equipment
• PC/network/infrastructure environments to include CAT5/6 and Fiber Optics cabling
• End User Compute Desktop SupportYou will complete proper inventory and asset recording processes prior to and during delivery and complete appropriate paperwork as required for customer acceptance.

On a daily basis you will travel to customer locations, so a flexible work schedule including some evenings and weekends is required.

What you'll do as the Field Service Technician-Level 2:

The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice

• Install, configure and support new hardware and software infrastructure
• Ensure that hardware and software systems are maintained
• Provide technical support to users with very different levels of IT knowledge and competence
• Create work instructions and installation documentation
• Act as the liaison between the Zones team and the customer
• Travel to customer locations and possess a flexible work schedule, this will require overnight stays
• Will be responsible for own vehicle with mileage reimbursement
• Provide own cell phone (monthly company reimbursement
• Other duties as assigned.

What you will bring to the team:

High School diploma or equivalent. Associate's degree in IT preferred

• A minimum of 5 years' experience (7+ years preferred) performing on-site services on Retail POS and Hospitality systems, PC and network systems, related peripherals, cabling, and common software programs and Operating Systems
• CAT5/6 cabling, splicing, and testing experience
• Access Point experience
• Fiber Optic Cabling, splicing, and testing experience
• Punch down and Patching experience
• Monitor and camera maintenance
• Digital Signage experience desired
• Apple iOS knowledge
• Server and Network rack and stack and connectivity
• Familiarity with standard Windows O/S and Office suites
• Ability to perform final configuration tasks on customer premises
• VOIP experience
• Excellent customer service and communication skills
• Ability to thoroughly and accurately perform inventory and asset recording and complete paperwork as required by customer, including vendor warranties.

Certifications

• A+ certificationMust Have
• Valid driver's license
• Valid Vehicle Insurance
• Reliable Transportation
• Ability to lift 50 pounds
• Lift experience up to 19 feet (Certification is a bonus to have
• Ability to travel up to 75% (including a weekend departure, traveling during off-hours, and frequent overnight stays)Qualified candidates can expect an hourly pay range of $38.00
• $40.

00.#LI-JL1Zones offers a comprehensive Benefits packageWhile we're committed to providing top-tier solutions, we're just as committed to supporting our own teams. We offer a competitive compensation package w our team members are rewarded based on their performance and recognized for the value, they bring into our business. Our team members enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life, flexible leave policy to balance their work life.

At Zones, work is more than a job

• it's an exciting careers immersed in an inventive, collaborative culture.

If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Zones participates in E-Verify. E-Verify is a system that compares information from a team member's Form I-9 to federal records to confirm their eligibility to work in the United States. Now