Lead Field Technician (Baltimore, MD)

Lead Field Technician (Baltimore, MD) Buchanan Technologies - 3.3 Baltimore, MD Job Details Temporary | Part-time | Contract $25 - $35 an hour 21 hours ago Qualifications Customer service Driver's License Electrical experience Team management Driving IT support Training & development Project leadership Leadership Full Job Description Please note - this is estimated contract until end of October (2026) or early November Travel is 50+ percent and may be overnight, as we service various retail locations in a city; 3-4 day trips are possible, with some weekends. We are looking for candidates in Baltimore, MD. Lead Field Technician (Baltimore, MD) The Lead Technician will be responsible for the on-site management of teams of 2-6 workers performing installation, configuration, and troubleshooting of smart lock systems at commercial retail properties. This role requires experience leading a project team, a sound understanding of smart device technology, excellent customer service skills, and the ability to work independently in the field.

Key Responsibilities:

Travel:

Travel to various client locations, ensuring timely and efficient service delivery. Travel is 50+ percent and may be overnight, as we service various retail locations in a city; 3-4 day trips are possible, with some weekends. •

Management of Installer Teams:

Organize, supervise, and direct teams of device installers completing installation of security devices at retail stores. Serve as a subject matter expert on technical issues, ensure installation team adheres to written instructions and guidance, completes work in a timely manner, and maintains a professional appearance and demeanor at all times. Conduct training for installer personnel. •

Installation:

Install smart lock devices at retail locations, ensuring proper functionality and integration with existing door systems and smart home networks. •

Configuration:

Set up and configure smart locks, including connecting them to Wi-Fi networks, mobile apps, and other smart devices. •

Troubleshooting:

Diagnose and resolve issues related to smart lock installation and functionality, providing on-site support as needed. •

Customer Interaction:

Provide clear instructions and demonstrations to Installers on how to install and configure smart lock systems, ensuring they are comfortable and confident in performing their tasks. •

Maintenance:

Perform routine maintenance and software updates on installed devices to ensure optimal performance. •

Documentation:

Maintain accurate records of installations, configurations, and customer interactions for reporting purposes. •

Safety Compliance:

Adhere to all safety protocols and guidelines during installations to ensure the protection of both the installer and the client.

Qualifications:

Experience:

Previous experience managing IT project teams and/or installation teams in a retail setting. Experience installing smart home devices, particularly smart locks, is preferred. Experience with electrical work or carpentry is a plus.

Technical Skills:

Basic understanding of smart device technology, including Wi-Fi networks, mobile applications, and retail automation systems.

Problem-Solving:

Ability to troubleshoot technical issues on-site and provide effective solutions.

Customer Service:

Excellent communication and interpersonal skills, with a focus on proactively resolving issues in a high visibility retail environment. Attention to

Detail:

Precision in installation and configuration to ensure proper operation and security of the smart lock systems.

Physical Requirements :

Ability to lift and carry equipment and perform installations in various environments.

Licenses/Certifications:

Valid driver's license and a clean driving record. About Buchanan Technologies Since Buchanan's inception over 30 years ago, we have operated on 5 core values - People Matter, Customers Matter, Principles Matter, Community Matters, and Every Interaction Matters. These values are represented across each facet of the company, from employee relations to client service delivery to corporate social responsibility initiatives and beyond. Why Work at Buchanan? At Buchanan Technologies, we offer a great employment experience with a fun but professional work environment, competitive salary, and various employee career advancement programs that add value to your skills and daily life. If you are excited about being part of an energetic team where your contributions are appreciated and hard work is recognized, Buchanan is the place for you. Things We Are Passionate About We are passionate about providing top-tier technology services to our customers and clients and fostering a culture of continuous learning for our employees. We are a people-centric company, focused on growth and diversity for our workforce. Come join us and let's build something amazing together.

Follow Us:

LinkedIn:

https://www.linkedin.com/company/buchanan-technologies/

Website:

www.buchanan.com Buchanan Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or genetics. In addition to federal law requirements, Buchanan Technologies complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Pay:

$25.00 - $35.00 per hour

Experience:

IT support: 1 year (Preferred)

Leadership:

1 year (Preferred)

License/Certification:

Driver's License (Preferred) Willingness to travel: 100% (Required)

Work Location:

In person