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Voice Technician - Telecommunications
Job
Vistabeam
Gering, NE (In Person)
$53,403 Salary, Full-Time
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Job Description
Voice Technician -
Telecommunications Location:
Scotts Bluff, Nebraska or Casper, Wyoming Company Overview:
Vistabeam is a growing telecommunications provider delivering voice, data, and networking solutions to residential and business customers. We are seeking a motivated Voice Technician with telecommunications experience who is eager to expand their technical skills in voice communications systems. Job Summary The Voice Technician installs, maintains, troubleshoots, and supports voice communication systems, including VoIP, PBX, SIP, and related telecommunications equipment. This position is ideal for candidates with telecommunications experience seeking to further develop their careers in the telecom industry. Responsibilities- Install, configure, and test voice communication equipment and services.
- Provision and troubleshoot VoIP and SIP-based phone systems.
- Support customers with voice service issues via phone, remote access, or onsite visits.
- Perform network troubleshooting related to voice services.
- Monitor service performance and document maintenance activities.
- Diagnose and resolve technical issues independently and collaborate with senior team members on complex problems.
- Maintain accurate records of installations, repairs, and service requests.
- Follow company safety procedures and technical standards.
- Provide excellent customer service and communicate effectively with customers and team members. Qualifications
- High school diploma or GED required; technical degree or certifications preferred.
- 1-3 years of experience in telecommunications, networking, or a related field preferred.
- Working knowledge of: ○ VoIP technologies ○ SIP protocols ○ PBX systems ○ Network fundamentals (TCP/IP, routers, switches) ○ Structured cabling and telecommunications infrastructure
- Ability to use testing and diagnostic equipment.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service abilities.
- Valid driver's license and ability to travel to customer locations as needed. Preferred Skills
- Experience with hosted VoIP platforms.
- Familiarity with Cisco, Adtran, Metaswitch, BroadSoft, or similar telecom systems.
- Knowledge of fiber and broadband services.
- CompTIA Network+, CCNA, or similar certification is a plus. Benefits
- Competitive pay
- Health, dental, and vision insurance
- Paid time off
- Training and career development opportunities
- 401(k) with company match