Field Service Technician II

Job Purpose Enersys is seeking a highly motivated and skilled Field Service Technician II to join our growing team! In this role, you will play a crucial role in ensuring our customers' equipment operates at peak performance. You will be responsible for providing timely and effective on-site service, maintenance, and equipment repair. If you are a customer-focused individual with a strong work ethic, excellent technical skills, and a passion for problem-solving, we encourage you to apply! You will play a key role in supporting critical infrastructure, focusing on our Energy Systems solutions for telecommunications, data centers, utilities, and other essential services.

Essential Duties and Responsibilities Field Service Expertise:

Travel to customer sites to perform basic installation, preventative maintenance, and basic repair of battery equipment. Perform preventative maintenance to ensure optimal equipment performance and minimize downtime. Troubleshoot and diagnose common technical issues, replace defective parts, and reassemble equipment. Provide on-site technical assistance and training to customers on the safe operation of their equipment.

Customer Focus:

Build and maintain strong customer relationships by providing timely, efficient, and professional service. Effectively communicate with customers to understand their needs, explain technical details, and resolve concerns. Act as a liaison between the customer and the company to ensure customer satisfaction.

Safety and Compliance:

Adhere to all company safety policies and procedures, including

OSHA, DOT

Hazmat, and ISO9000 standards. Operate material handling equipment safely and maintain a clean and organized work environment. Complete all required safety and compliance training.

Administration and Reporting:

Maintain accurate records of service calls, maintenance activities, and customer interactions. Complete timely reports, including service reports, expense reports, and quality alerts. Manage company assets, including a service vehicle, parts inventory, tools, and test equipment.

Qualifications Required Qualifications:

High School Diploma or equivalent. Completed assessment with a passing score of 70% or higher 1 ½+ years of experience in field service or a related role, preferably in the electrical field. Basic mechanical aptitude and experience working with hand and power tools. Ability to read and interpret technical documents, such as schematics and manuals. Basic electrical understanding and experience with test equipment is a plus.

Other Skills:

Excellent communication and interpersonal skills. Ability to work independently and manage time effectively. Valid driver's license with a clean driving record. Ability to lift up to 50 pounds and perform physical tasks, such as bending, stooping, and kneeling.

Pay:

$25.58 - $34.51 per hour

Benefits:

401(k) 401(k) 6% Match 401(k) matching Company car Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Paid time off Paid training Parental leave Professional development assistance Referral program Retirement plan Tools provided Tuition reimbursement Vision insurance

Work Location:

On the road