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Technician, Field Ops - Enterprise & Business
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Ezee Fiber
Albuquerque, NM (In Person)
Full-Time
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Job Description
Technician, Field Ops - Enterprise & Business Ezee Fiber - 3.4 Albuquerque, NM Job Details Full-time 7 hours ago Qualifications Equipment service recordkeeping Telecommunications network troubleshooting Field service equipment repair Post-sales product instruction On-site technical support Responding to infrastructure failures Network communication equipment reconfiguration Communication system installation Cable testers Customer service Mid-level Laboratory test results documentation Network infrastructure User training (technical support) Maintenance activity documentation Customer engagement Fiber optic systems installation Voice over internet protocol (VoIP) configuration Field engineering equipment installation Equipment testing Safety standard operating procedures Telecommunications data network configuration Field engineering Optical Time-Domain Reflectometer (OTDR) Service level agreement (SLA) management Full Job Description At Ezee Fiber, our value lies in delivering Speed, Simplicity, and Service in everything we do. We empower our employees to move fast, work smart, and serve customers with excellence. Whether in the field, in the office, or behind the scenes, every team member plays a vital role in helping us provide fast, reliable, and straightforward connectivity solutions to the communities we serve. We are committed to building a culture of accountability, innovation, and customer focus—where everyone contributes to making Ezee Fiber the easiest and most trusted fiber provider in the industry. The Technician, Field Operations - Enterprise & Business, is responsible for the installation, activation, maintenance, troubleshooting, and repair of fiber-based services for Enterprise and Small-to-Medium Business (SMB) customers. This role delivers high-quality connectivity solutions, including Dedicated Internet Access (DIA), Ethernet, VoIP, and other business services while ensuring exceptional customer service and adherence to service-level agreements (SLAs). Install and activate Enterprise and SMB fiber services. Perform fiber splicing, termination, testing, and troubleshooting. Install, configure, and support customer-premise equipment (CPE), routers, switches, and VoIP equipment. Complete DIA, Ethernet, and managed service installations. Use OTDRs, power meters, and other test equipment to verify service quality. Troubleshoot service outages and perform repairs as needed. Work closely with the NOC, Engineering, and Customer Support teams during installations and service restorations. Maintain accurate work orders, documentation, and test results. Educate customers on services and equipment functionality. Follow all company safety procedures and industry standards.