Field Service Technician ( IT/VoIP)

Field Service Technician ( IT/VoIP) Shape Integrations Inc.•4.0 New York, NY Job Details Full-time $42,500•$52,500 a year 1 day ago Benefits 401(k) Paid time off Cell phone reimbursement 401(k) 4% Match 401(k) matching Qualifications Equipment troubleshooting Windows Computer hardware Hardware support Computer networking Telecommunication IT Full Job Description

PLEASE NOTE, THIS POSITION IS AN IN-OFFICE POSITION IN MANHATTAN

We are a Managed Service Provider (MSP) specializing in IT, Telecom, Cabling, and Audio Visual services, operating from our offices in NYC and South Florida. Our primary focus is to deliver comprehensive technology solutions to small and mid-sized businesses. We take great pride in fostering exceptional growth opportunities and hands-on training for our dedicated team. Our approach to talent development is unparalleled, as we actively nurture our technicians' potential to ascend to management or assistant management roles usually within 18 months from joining our team. We firmly believe in the growth of our employees and have high expectations that they will reach high levels of success within our organization. Job Description•

Field Technician:

As a Field Technician, your main responsibilities will encompass deploying and supporting desktop operating systems (Windows and OSX), software, printers, VoIP telephone systems, and mobile apps. You will engage directly with clients primarily in-person but also by phone and email, making effective time management skills essential. Furthermore, you will have the opportunity to perform and aid in cabling duties at various locations, requiring your technical expertise on-site. To thrive in this role, we expect you to possess an educational background in IT and/or hold relevant certifications. Join our team and contribute your skills to providing top-notch IT support. Employees will be given unlimited metro cards for travel to and from customers as well as $50/month reimbursement for mobile phone plan.

Interviews:

All interviews will be conducted over zoom. Please have professional references available.

Hours:

Full time with minimal (usually no) overtime required. All candidates are required to work from the office 5 days a week. Monday•Thursday 9am-6pm, Friday 9am•5pm

Compensation:

Varies by skill level•Please see job post for salaries 401K with 4% Match after 1

Year Responsibilities:

Delivering telecom and desktop support to clients through phone, email, and in-person interactions. Expertly resolving hardware and software issues in both Apple and Windows environments. Providing mobile device support for seamless functionality. Conducting basic end-user training to empower clients in utilizing their systems effectively. Assisting with light CAT6 cabling and terminations as needed.

Required Experience:

Windows Desktop expertise OSX Desktop proficiency Proficiency in Microsoft Office, including Outlook Basic networking knowledge Ability to troubleshoot basic hardware issues Useful Experience (but not required): Windows Server administration OS X Server management Familiarity with

Active Directory Job Type:

Full-time Pay:

$42,500.00•$52,500.00 per year

Benefits:

401(k) 401(k) matching Paid time off

Work Location:

In person