Communications Technician I

Communications Technician I City of Gahanna - 3.6 Gahanna, OH Job Details Full-time $28.12 - $37.77 an hour 1 day ago Qualifications Computer operation Microsoft Excel Microsoft Access Phone communication Filing Dispatching Data entry Clerical experience Productivity software Entry level Customer complaint resolution Client interaction via phone calls Full Job Description JOB The Gahanna Division of Police is seeking diverse, motivated and qualified individuals for the position of 911 Dispatcher. Come join one of central Ohio's leaders in policing. Be a part of a diverse workforce that provides for the safe travel for motorists, pursues excellence in service delivery, and works to reduce the rate and fear of crime all while keeping the City of Gahanna a safe place to live, work and raise a family. The Gahanna Civil Service Commission will administer an online practical examination upon application. Eligible applicants will receive an email with instructions from Criticall on how to complete the exam. For more information on the hiring process, read the 2026 applicant packet. To view the packet, visit https://www.gahanna.gov/184/Join-Our-Team •Please note this posting is intended to build our candidate pool for future opportunities that may arise.

EXAMPLE OF DUTIES

The position of 911 Dispatcher performs intermediate technical work on an assigned shift dispatching law enforcement personnel usually in response to emergency situations; does related work as required.

WILL WORK ROTATING SHIFTS

to help cover a 24/7 radio room operation.

Essential Job Functions:

Receiving calls for service; dispatching personnel and equipment; maintaining records; entering data; preparing reports.

Receives and transmits messages primarily by radio and maintains radio log on shift work in Computer Aided Dispatch System (CAD).Enters and retrieves a variety of data into computer system concerning department activities.

Receives emergency calls, determines location and nature of emergency, and dispatches appropriate personnel and equipment.

Dispatches vehicles where and when needed.•Regular, predictable, and punctual attendance is required.

SUPPLEMENTAL INFORMATION

Receives complaints in person or by telephone, passes information on to appropriate units and keeps records of complaints/phone calls.

Makes inquiries concerning vehicles via computer system. Monitors police frequencies and emergency frequencies.

Makes criminal history and vehicle information checks. Performs a variety of filing, checking, and clerical functions for officers and the general public including accepting payment for bonds.

Provides complex verbal pre-arrival instructions to callers as well as first responders including but not limited to emergency medical care, location of potential hazards, etc..Performs all other duties as assigned by supervisor.

Material and Equipment Used:

Computer Radio Console and associated headsetGeneral Office EquipmentDesktop and/or laptop computer along with all related equipment (Including Microsoft Office Suite software - Word, Excel, Access, and PowerPoint)