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Project Analyst - Dublin, OH - Remote
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Remote
Full-Time
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Job Description
Job Summary This position will be the customer focal point for installation of Outcomes products and services .Your duties include working closely with customers to successfully implement services on ou rsolutions- both new and those expanding their service offerings. Your specific duties include working with the customer from welcome call through successful launch. It is of paramount importance to represent the organization in a professional manner to the customer, maintain patience, possess a positive attitude and have a strong aptitude for communicating with the end user. There may be travel to support on-site go-live operations . Essential Duties & Responsibiliti es Perform remote and on-site system installation and configuration. There may be occasional pre-planned overtime to support cutover tasks, including 8am ET cutover cal ls.
Responsible for pre-installation calls with customers to review the installation process, gather requirements, and set expectations to the custom er.
Ensures all necessary information is received for installations prior to go-live, to include p re-install conference calls (Communicates with Project Manager as need ed)Perform configuration and setup of Outcomes products, including collaborating with both internal associates and outside vendo rs.
Perform pre go-live testing to ensure a smooth transition to our produc ts.
Lead go-live calls with customers to activate our produc ts.
Perform troubleshooting to investigate any difficulties during the go-live proce ss.
Be available as a responsive resource to Outcomes customers and support, post system installation completi on.
Complete and submit customer-specific support documentation post-install within given timeframe as well as expense repor ts.
Provide feedback and opportunities for improvement of the implementation proce ss.
Other duties as assign ed. Knowledge & Requirem ents Ability to communicate effectively with both customers and fellow team me mbersDemonstrate ability to perform assigned duty in a positive and calm manner, while under stressful situa tionsAbility to work on concurrent projects simultaneously with competing time linesPositive presence and willingness to help o thersStrong work ethicIndependently D rivenProblem S olverAble to visualize a problem or situation and think abstractly to sol ve itTeam ori entedUS ci tizenValid driver's license and clean driving r ecord Education & Experience Requir ements Minimum years of work experience: 2 years in Customer Service-related experience within healthcar e fieldPrevious implementation experience a plusTelecommunications/IT knowledge a plusMinimum level of education or education/experience: Bachelors or equivalent work exp erience
Responsible for pre-installation calls with customers to review the installation process, gather requirements, and set expectations to the custom er.
Ensures all necessary information is received for installations prior to go-live, to include p re-install conference calls (Communicates with Project Manager as need ed)Perform configuration and setup of Outcomes products, including collaborating with both internal associates and outside vendo rs.
Perform pre go-live testing to ensure a smooth transition to our produc ts.
Lead go-live calls with customers to activate our produc ts.
Perform troubleshooting to investigate any difficulties during the go-live proce ss.
Be available as a responsive resource to Outcomes customers and support, post system installation completi on.
Complete and submit customer-specific support documentation post-install within given timeframe as well as expense repor ts.
Provide feedback and opportunities for improvement of the implementation proce ss.
Other duties as assign ed. Knowledge & Requirem ents Ability to communicate effectively with both customers and fellow team me mbersDemonstrate ability to perform assigned duty in a positive and calm manner, while under stressful situa tionsAbility to work on concurrent projects simultaneously with competing time linesPositive presence and willingness to help o thersStrong work ethicIndependently D rivenProblem S olverAble to visualize a problem or situation and think abstractly to sol ve itTeam ori entedUS ci tizenValid driver's license and clean driving r ecord Education & Experience Requir ements Minimum years of work experience: 2 years in Customer Service-related experience within healthcar e fieldPrevious implementation experience a plusTelecommunications/IT knowledge a plusMinimum level of education or education/experience: Bachelors or equivalent work exp erience