Real Time Location System (RTLS) Field Engineer

Job Summary:

Join AgileRank as a Field Engineer and Make a Difference for Veterans Do you have a passion for technology and a desire to help our nation's heroes? If so, you might be the perfect fit for AgileRank, the leading integrator of Real Time Location System (RTLS) technologies for the Department of Veterans Affairs (VA). We are looking for a field engineer who can work directly with our clients, vendors, and services delivery teams. You will be part of the technical team supporting RTLS projects at multiple VA Medical Centers. RTLS is a cutting-edge technology with use cases for Asset Tracking, Patient Elopement and Wandering, and Hand Hygiene Compliance in real time. As a field engineer, you will gain valuable technical skills while learning and understanding our client's systems and technologies. AgileRank provides on-the-job training and certification. You will also have a direct impact on improving the quality and efficiency of care for our veterans. This position will provide you with an opportunity to grow your career in a dynamic and supportive environment. If you are looking for a challenging and rewarding career that combines your IT skills and love for technology with a meaningful mission, apply today and join our growing team!

Responsibilities:

Full-time field engineer at multiple VA medical centers in the Northern California Area with travel to other US VA locations as needed. Responsible for hardware installation, medical equipment tagging, battery management, system audits, hand hygiene compliance systems support, and front-line customer support. Provide excellent customer service to VA clients. Work independently to complete assigned tasks in an organized and timely manner. Perform routine maintenance and troubleshooting activities. Provide oral and written feedback for any identified issues, and/or status reporting. Escalate issues to internal team members or vendor contacts, as needed, to provide timely resolution. Attend internal and client-facing meetings as required. Complete other RTLS support activities as required by the site. When not onsite, respond to Help Desk tickets to resolve customer inquiries including troubleshooting technical issues and creating supporting documentation..

Required Skills and Education:

• US Citizenship (REQUIRED) Ability to be granted a security clearance by the Federal Government. Minimum High school diploma (2-year associate degree preferred) 2 years' experience in a professional services environment supporting technical and non-technical users preferred. Team player with a proactive attitude and the ability to be productive in a dynamic / collaborative environment. Self-starter willing to work with hospital staff to integrate RTLS into everyday business workflows. Strong oral and written communication skills. Proficient in Microsoft Office tools to include Outlook, Teams, Word, Excel, and PowerPoint. Knowledge in one or more of the following: hardware installation and maintenance of Wi-Fi, infrared, and/or wireless devices. Experience with hardware installation including the use of drills, screw drivers, and other tools.

Must meet physical requirements:

able to walk long distances, climb ladders, reach overhead, squat, bend, kneel, and safely access confined spaces.

Work Locations:

• Onsite at VA facilities in the Sacramento area (Mather) with travel throughout Northern California/Nevada to other VA medical centers: Martinez/San Francisco /Livermore/Menlo Park/Fresno/Reno Work from home

Other:

• Up to 75% travel may be required for this position (reimbursable). Must have a valid driver's license, insurance, and means of transportation. Moderate Risk Public Trust Clearance is required for this position Free parking

Keywords:

RTLS, RFID

(Radio Frequency ID),

Veterans Affairs, CenTrak, Infor LBI, Information Technology, IT Support, Biomedical Engineering, Installation Technician, Field Engineer, Location Services Job Type:

Full-time Pay:

Up to $60,000.00 per year

Benefits:

401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Life insurance Paid time off Vision insurance Application Question(s): Will you be able to pass a government background check?

Education:

High school or equivalent (Required)

Experience:

professional services environment support: 2 years (Required)

Location:

Sacramento, CA 95831 (Preferred) Willingness to travel: 75% (Required)

Work Location:

Hybrid remote in Sacramento, CA 95831