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Telecommunications Technician

Job

Charleston County Government

North Charleston, SC (In Person)

$58,250 Salary, Full-Time

Posted 5 weeks ago (Updated 1 week ago) • Actively hiring

Expires 7/28/2026

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Job Description

This position is responsible for providing comprehensive telecommunications, Audio/Video (A/V), cellular systems, and networking support for in-house County assets. The role involves installation, maintenance, troubleshooting, and facility planning, ensuring a high degree of responsive service to County facilities and personnel.
SALARY RANGE
$50,440 - $66,060 (Estimated Annual Salary)
OPEN UNTIL FILLED - APPLICATION REVIEW BEGINS IMMEDIATELY
Key Responsibilities:
System Maintenance & Support:
Provide responsive service to County facilities and personnel, assisting with in-house and Cloud-based system maintenance. Perform preventative maintenance on telecommunications assets to ensure consistent system functionality with available technology and user requirements.
Audio/Video Systems:
Install, upgrade, and maintain A/V systems.
Telecommunications & Cellular Devices:
Install and maintain all desk phones, including associated applications. Provide comprehensive support for all County cellular devices, such as smartphones and cellular routers (e.g., Cradlepoints).
End-User Support & Training:
Deliver end-user training and ongoing support for all telecommunication solutions and devices.
Work Order Management:
Prioritize workload and efficiently manage system work orders.
On-Call Rotation:
Participate in a 24/7 call rotation to service client needs after hours or on weekends.
Education:
High school diploma (or GED) supplemented with four (4) or more years of demonstrable experience in VoIP telecommunications, Audio/Video, and Computer networking. An Associate's Degree is preferred.
License:
Must have a valid driver's license with the ability to obtain a South Carolina license upon acceptance of the position.
Required Experience & Skills:
Technical Expertise:
Proficiency with Enterprise phone systems , including Cloud-based PBX solutions like GoTo Connect and Mitel/ShoreTel VoIP. Comprehensive knowledge of cellular phones and devices , including smartphones and cellular routers (e.g., Cradlepoints). Understanding of cellular frequency and carrier bands . Enterprise networking experience is desired. Working experience and knowledge of AT&T, Segra, and other ISP/local carriers . Computer literacy in telecommunications and network assets is essential. Comprehensive knowledge of cabling infrastructure , including terminating, testing, and troubleshooting CAT5E/6 and/or Fiber. Experience with Audio/Video equipment like Qsys, Crestron, Barco, and other A/V controls. Familiarity with National Electric Codes and telecommunications standards.
Documentation & Planning:
Must be capable of reading and comprehending facility drawings/prints, diagrams, and communication schematics. Ability to apply appropriate communications software and equipment to achieve user satisfaction.
Physical Requirements:
Must have the physical ability to pull cabling and access confined spaces (within applicable OSHA safety standards).