Harley-Davidson Service Technician

Service Technician -

Job Description Job Title:

Service Technician Department:

Service Department Supervisor:

Service Manager Summary Description Repair, customize, maintain, or overhaul both customer and dealer-owned motor vehicles as close to the allotted time schedule as possible with excellent quality. Key Result Areas Service Department Operations Customer Service Major Duties and Responsibilities1) Service Department Operations Provide prompt, dependable, high-quality vehicle service to customers (internal & external). Complete repair work within scheduled time whenever possible; continually improve efficiency. Maintain productivity as close to 100% as possible. Accept work assignments from Service Writer/Manager. Request parts early when needs are known. Perform work according to factory specifications. Assist Service Writer with work orders, customer communication, test riding, etc. Notify Service Writer/Manager of additional work or delays ASAP. Ensure proper completion and filing of paperwork after each job. Keep work area clean and assist with overall shop cleanliness. Maintain technical qualifications by completing assigned training programs. 2) Customer Service Minimize comebacks and resolve them promptly and satisfactorily. Keep customers' vehicles cleaner than when received. 3) Other Duties As assigned Supervisory Responsibilities None Commitments Treat employees and customers fairly and courteously. Model superior customer service behavior. Be punctual and flexible with scheduling. Maintain up-to-date technical qualifications. Focus on quality. Qualifications Completion of a factory-authorized training program (e.g., MMI Service School) or equivalent experience Current motorcycle license Job Requirements Service Technicians must own a set of tools within a specified number of days from hire. Physical Demands Loud work environment Frequent use of both hands Frequent bending, stooping, crouching, reaching, lifting Ability to balance and push a motorcycle Working Conditions Work near moving mechanical parts Exposure to chemicals (battery acid, gasoline, cleaning materials) Occasional exposure to exhaust fumes or airborne particles

Pay:

$22.00 - $45.00 per hour

Benefits:

Employee discount Health insurance Health savings account Paid time off Professional development assistance Referral program

Work Location:

In person