Maintenance - Lead Service Advisor - Cabool

Job Summary:

The Lead Service Advisor works under the director of the Service Advisor Manager and is responsible for overseeing the coordination and monitoring of technician training at designated facilities. This positions plays a crucial role in examining and evaluating records, systems, and processes to ensure accuracy, compliance and efficiency.

Essential Job Functions:

Oversees the coordination of technician training including portal set up, assignment of training, and monitoring completion Monitors technician direct and indirect labor hours, performance in the shops, and other analytics and develops key performance indicators Audit timesheets from WDT technicians and embedded external technicians to ensure proper logging of information to include component codes and unit information Monitor technicians and shops for efficiency in expenses and repairs Verify proper use of incident component codes Maintain a system for pictures before and after repairs and invoices Track trailers units for theft and collaborate with terminal managers, shop management, and outside vendors to reduce theft Assist in training of systems and software Track year over year maintenance in major categorical maintenance sectors Assist in auditing vendors and holding them accountable Identify opportunities for process improvement and contribute to the development and implementation of quality improvement initiatives. Participate in regular reviews of quality control processes to optimize efficiency and effectiveness. Negotiate pricing with outside vendors for execution of maintenance work Issues payment to vendors through various electronic means Utilize third party vendors to facilitate roadside assistance and repairs Coordinate with dispatch when a unit of the fleet is in need of repair Communicates with internal and external customers in a professional manner at all times Ensure operational efficiency equipment and mechanical systems through timely inspection and repair Implement workplace safety policies and standards Travel to any terminal location as needed Other duties as assigned

Qualifications:

Required:

High School Diploma or equivalent Valid Driver's license in state of residency with acceptable driving record Must be able to pass a pre-employment drug test and submit to the company random drug and alcohol program Good communication and organizational skills Exceptional problem-solving skills and ability to manage multiple projects Excellent written and verbal communications skills Minimum 1 year experience in customer service role, preferably in the automotive or transportation industry Ability to work any schedule including nights, weekends, and holidays Ability to work collaboratively with team members and other departments

Preferred:

Bachelor's degree in Transportation or Supply Chain Management, Business Administration, or related field Knowledge of

DOT, FMCSA

regulations or the transportation industry Advanced knowledge of maintenance software

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

Must possess mobility to work in a standard office setting and use standard office equipment including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. Must be able to remain in a stationary position for extended period. This is mostly a sedentary office classification, although standing in outdoor work areas and walking between terminals, maintenance shops and CMV operating areas for short periods can be necessary. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator, and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach push and pull. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 20 pounds.

Work Environment:

The duties of this job are performed in both an office environment, a CMV Terminal environment, and outdoors, thereby experiencing some minor to moderate level of noise due to office/CMV equipment. Exposure to various climate conditions, fumes, dust, odors, oil/grease, and gasses. Western Dairy Transport provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Maintenance - Lead Service Advisor - Cabool 2.2 2.2 out of 5 stars Cabool, MO 65689 Full-time Western Dairy Transport LLC 5 reviews

Full-time Job Summary:

The Lead Service Advisor works under the director of the Service Advisor Manager and is responsible for overseeing the coordination and monitoring of technician training at designated facilities. This positions plays a crucial role in examining and evaluating records, systems, and processes to ensure accuracy, compliance and efficiency.

Essential Job Functions:

Oversees the coordination of technician training including portal set up, assignment of training, and monitoring completion Monitors technician direct and indirect labor hours, performance in the shops, and other analytics and develops key performance indicators Audit timesheets from WDT technicians and embedded external technicians to ensure proper logging of information to include component codes and unit information Monitor technicians and shops for efficiency in expenses and repairs Verify proper use of incident component codes Maintain a system for pictures before and after repairs and invoices Track trailers units for theft and collaborate with terminal managers, shop management, and outside vendors to reduce theft Assist in training of systems and software Track year over year maintenance in major categorical maintenance sectors Assist in auditing vendors and holding them accountable Identify opportunities for process improvement and contribute to the development and implementation of quality improvement initiatives. Participate in regular reviews of quality control processes to optimize efficiency and effectiveness. Negotiate pricing with outside vendors for execution of maintenance work Issues payment to vendors through various electronic means Utilize third party vendors to facilitate roadside assistance and repairs Coordinate with dispatch when a unit of the fleet is in need of repair Communicates with internal and external customers in a professional manner at all times Ensure operational efficiency equipment and mechanical systems through timely inspection and repair Implement workplace safety policies and standards Travel to any terminal location as needed Other duties as assigned

Qualifications:

Required:

High School Diploma or equivalent Valid Driver's license in state of residency with acceptable driving record Must be able to pass a pre-employment drug test and submit to the company random drug and alcohol program Good communication and organizational skills Exceptional problem-solving skills and ability to manage multiple projects Excellent written and verbal communications skills Minimum 1 year experience in customer service role, preferably in the automotive or transportation industry Ability to work any schedule including nights, weekends, and holidays Ability to work collaboratively with team members and other departments

Preferred:

Bachelor's degree in Transportation or Supply Chain Management, Business Administration, or related field Knowledge of

DOT, FMCSA

regulations or the transportation industry Advanced knowledge of maintenance software

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

Must possess mobility to work in a standard office setting and use standard office equipment including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. Must be able to remain in a stationary position for extended period. This is mostly a sedentary office classification, although standing in outdoor work areas and walking between terminals, maintenance shops and CMV operating areas for short periods can be necessary. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator, and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach push and pull. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 20 pounds.

Work Environment:

The duties of this job are performed in both an office environment, a CMV Terminal environment, and outdoors, thereby experiencing some minor to moderate level of noise due to office/CMV equipment. Exposure to various climate conditions, fumes, dust, odors, oil/grease, and gasses. Western Dairy Transport provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.