Managed Services Technician

Job Type Full-time - On-Site About Us The Tech Doctor is a managed services provider (MSP) based in New Braunfels, Texas. As we continue to experience rapid growth, we are expanding our team to support increasing operational demand. We deliver tailored IT solutions designed to support and secure each client's environment in alignment with their specific business needs and compliance requirements. Our approach is highly personalized, ensuring that every client receives the right level of service and strategic support. At the core of what we do is a commitment to building lasting relationships and delivering a consistently high standard of service that sets us apart. Position Overview We are currently hiring for two roles within our Helpdesk team: Network & Systems Technician (hands-on support role) Managed Services Team Lead (team leadership + service delivery oversight) We are seeking a self-motivated individual with a passion for IT, who thrives in a fast-paced MSP environment and is seeking a long-term opportunity with a growing team. At The Tech Doctor, we approach our day-to-day work differently than most MSPs. Our team members are not confined to a department or division. We operate across multiple areas of our clients IT infrastructure and needs. This includes hands-on network installations and configurations, helpdesk support and direct client interactions. If you are looking to move beyond repetitive, day-today tasks and want to build meaningful relationships with local businesses while expanding your technical skillset, this could be the perfect opportunity for you. Core Skills We're Looking For (Both Roles) Excellent communication skills (clear, professional, client-friendly) Strong documentation habits (tickets, processes, knowledge base) Outstanding people skills and customer service mindset Experience working in an MSP environment (Preferred) Ability to prioritize and manage multiple tasks effectively A proactive attitude and desire to grow with a fast-moving team MSP Helpdesk Technician Responsibilities Provide remote and onsite technical support Troubleshoot issues across desktops, networks, printers, and cloud platforms (Microsoft 365, etc.) Manage and resolve tickets in a timely manner Document issues, resolutions, and processes clearly Deliver a high level of customer service with every interaction Technician Qualifications 1-3+ years in IT support (MSP experience preferred) Familiarity with Windows environments, Microsoft 365, and basic networking Strong troubleshooting and problem-solving skills MSP Helpdesk Supervisor Responsibilities Assist in Oversight of daily helpdesk operations and ticket flow Support, coach, and develop helpdesk technicians Monitor KPIs (response time, resolution time, client satisfaction) Ensure consistent documentation and process adherence Identify and implement improvements to service delivery Supervisor Qualifications 3-5+ years in IT support, with MSP experience strongly preferred Previous leadership or team lead experience Strong understanding of service delivery and client management Ability to balance technical oversight with people leadership Why Join The Tech Doctor? Be part of a rapidly growing MSP with strong community roots Work in New Braunfels , one of the fastest-growing areas in Texas Join a team that values people, integrity, and doing things right Opportunity for career growth and advancement Collaborative, supportive team environment Compensation & Benefits Competitive salary (based on experience) Paid time off Professional development opportunities Adaptive benefits available

Job Type:

Full-time Pay:

$18.00 - $26.00 per hour

Benefits:

Employee discount Flexible schedule Paid time off

Schedule:

8 hour shift Monday to Friday On call Weekends as needed Application Question(s): What is your definition of an MSP?

Experience:

Managed Service Provider:

1 year (Required) Ability to

Commute:

New Braunfels, TX 78130 (Required) Ability to

Relocate:

New Braunfels, TX 78130: Relocate before starting work (Required)

Work Location:

In person