Managed Services Technician

Managed Services Technician at Uptime USA Managed Services Technician at Uptime USA in Belmont, California Posted in 39 minutes ago.

Type:

full-time

Job Description:

Job Summary:

We're seeking a highly skilled and experienced Managed Services Technician to join our IT department. The Consultant will play a crucial role in providing advanced technical support and problem-solving for our clients. This individual will work closely with clients to understand their unique needs and challenges, providing expert guidance and support to ensure their IT systems operate efficiently and securely. This position requires a deep understanding of IT systems and the ability to work effectively in a fast-paced MSP environment.

Key Responsibilities:

Technical Support:

Investigate and diagnose hardware and software problems, escalating issues to others when necessary and providing detailed documentation of troubleshooting steps.

Client Interaction:

Interact directly with clients to understand and analyze their IT problems, ensuring a positive client experience and maintaining clear communication throughout the support process.

IT Maintenance:

Assist in performing routine maintenance tasks, including updates, patch management, and system optimizations.

Technology Evaluation:

Stay up to date with emerging technologies and evaluate their potential application to improve client systems.

Security:

Implement and manage security measures, including firewalls, encryption, and access controls, to protect client systems and data.

Compliance:

Ensure client IT systems comply with relevant industry regulations and standards.

Documentation:

Maintain comprehensive documentation of client IT environments, configurations, and procedures.

Team Collaboration:

Collaborate with your team to share knowledge, solve technical challenges, and provide mentorship to other team members.

Experience:

Minimum of 3-5 years of experience in IT consulting, managed services technician, or a similar role. Previous experience working in an MSP environment is highly desirable.

Skills:

Strong knowledge of network infrastructure, virtualization, cloud technologies, and cyber security. Proficiency in systems administration (Windows, Mac OS). Excellent problem-solving and communication skills. Ability to manage multiple tasks and tickets simultaneously. Strong client-facing skills and a customer-centric approach. Attention to detail and a commitment to providing high-quality support. Ability to work independently and in a team-oriented environment.

Additional Requirements:

Availability for occasional travel to client locations. Availability for occasional on-call duties or after-hours support. Willingness to participate in ongoing training and skill development.