Manager

About the RoleWe're hiring a General Manager to run day-to-day operations of a high-volume bicycle rental business on Martha's Vineyard. This is a leadership role for someone organized, tech-comfortable, and customer-focused who can manage people, logistics, and systems during a fast New England summer season, May-September. This is not a traditional retail job. We operate like a small logistics company: online bookings, deliveries across the island, inventory flow, Google reviews, and real-time problem solving. You'll be the person who keeps everything moving smoothly while building a team and improving how the business runs.

What You'll Handle:

Daily operations of the shop, rentals, and deliveriesStaff scheduling, training, and leadershipOnline reservations (Shopify / FareHarbor)Inventory organization and fleet readinessCustomer communication and issue resolutionGoogle Business & review managementCreating systems that make busy days easierWorking with ownership to grow revenueWe're Looking For Someone WhoIs highly organized and calm under pressureComfortable with computers, spreadsheets, and modern toolsWilling to use AI for SOPs, and workflowsCan lead seasonal staff with confidenceThinks like an owner, not just a managerCan relocate to Martha's VineyardHas strong customer service instinctsBonus PointsExperience with Shopify, FareHarbor, or booking platformsHospitality, marina, or rental operations backgroundBasic bike maintenance knowledgeGoogle Business / review response experienceLogistics or delivery coordinationWhat We OfferCompetitive salary + performance bonusesHousing assistance / relocation supportLeadership role with real autonomyPath to multi-location operations managementWork next to beaches, bike paths, and island community