Manager, Commercial Ops

Manager, Commercial Ops 101 Lindenwood Drive, Malvern, PA 19355

Full-time Full-time About Company:

At YPrime, we pioneer solutions that streamline the clinical trial journey, increasing certainty from study design to data lock. With a foundation built on decades of industry insight and expertise, we are inspired by the life-altering outcomes unlocked by clinical trials. Our dedication to quality is pivotal in propelling the groundbreaking endeavors of our partners, researchers, and investigators. With a technology platform that enables speed, flexibility, and certainty for large and emerging pharma companies alike, we provide eConsent, eCOA, IRT, and patient engagement solutions that solve with certainty in clinical research. About the

Role:

This role supports YPrime's Commercial team by assisting with all aspects of the proposal process for eCOA and IRT solutions. The individual will own assigned proposals and RFP responses end‑to‑end, partnering closely with Sales, Operations, and Technology teams to review clinical protocols, capture solution scope, and ensure proposals accurately reflect client needs. The role requires managing multiple requests simultaneously, maintaining and improving proposal content and templates, conducting sponsor demonstrations as needed, and continuously identifying opportunities to improve proposal quality, efficiency, and supporting processes.

Responsibilities:

Supports all aspects of YPrime's proposal process Serve as owner for assigned proposals, including subsequent revisions Provide expert protocol (and supporting document) review; capture project details within the pricing tool to ensure solution scope matches the customer's expectations Coordinate with Sales and Operations teams to ensure that client requests are appropriately addressed in all proposals Incorporates review comments and prepares final proposal and/or RFP Edit for clarity, grammar, accuracy, and consistent voice, as well as make swift decisions without compromising integrity or timelines Manage multiple proposals simultaneously Maintain, continuously update, and improve all internal and client-specific proposal content and templates Utilize YPrime technology to capture objective evidence, screenshots, or technical mockups to strengthen the proposal content As needed, write clear, compelling, and compliant RFI and RFP responses by translating clinical protocol details within the proposal Identify opportunities for process improvement related to proposal generation and supporting processes. Identify items that are behind schedule and barriers to progress, and plan and implement effective and efficient problem-solving and corrective action plans As a team member within the commercial technology solutions team, provide and assist with supporting the commercial team with the use of YPrime technology, as required Provide support to Technology solutions by performing sponsor demonstrations, as required Perform other related duties as required

Skills:

Ability to thrive in a culture of accountability A strong sense of personal accountability Demonstrated ability to organize and manage multiple priorities Excellent personal and client interaction skills Excellent research and analytical skills Strong attention to detail A commitment to quality A positive attitude A team-oriented spirit Excellent research, reading, analytical thinking, and writing skills High comfort level with IRT & eCOA terminology and concepts

Education & Experience:

Bachelor's degree, or equivalent experience Minimum of 3+ years in clinical trial operations or commercial support with a focus on eCOA, IRT, or related clinical trial technology Minimum of 1+ years of experience in supporting, leading, or developing proposals and responses to

RFP/RFR/RFI

requests Strong collaboration, organizational, project management, analytical, and problem-solving skills Experience reading and interpreting clinical protocols Prior experience supporting business development preferred