Manager -Salary

Position Summary The Engineering Dispatch Manager is responsible for overseeing the daily operations of the Engineering Dispatch function to ensure efficient coordination of maintenance requests, work orders, preventive maintenance scheduling, and communication between guests, departments, and the Engineering team. This role ensures timely response to service calls, proper assignment of tasks, accurate recordkeeping, and exceptional internal and external customer service while supporting the overall operational excellence of Sandestin Golf & Beach Resort. Essential Duties and Responsibilities Manage the daily dispatch operations for the Engineering Department across resort properties, including hotel, residential, club, and recreational facilities Supervise and support Engineering Dispatch Coordinators and administrative staff Receive, prioritize, assign, and track all engineering service requests and work orders through the resort's maintenance management system Ensure urgent guest requests and emergency maintenance issues are handled promptly and efficiently Coordinate communication between engineering technicians, leadership teams, front office, housekeeping, food & beverage, security, and other departments Monitor completion of preventive maintenance schedules and ensure work orders are closed accurately and timely Review dispatch logs, labor reports, and maintenance tracking systems for accuracy and efficiency Maintain inventory coordination for parts requests, vendor service scheduling, and contractor access when needed Assist with departmental budgeting support, invoice processing, purchasing documentation, and payroll administration Prepare daily, weekly, and monthly operational reports for Engineering leadership Ensure compliance with OSHA standards, safety policies, resort procedures, and emergency protocols Support capital project coordination and engineering administrative functions as assigned Assist in developing departmental SOPs and improving workflow efficiency Train team members on dispatch procedures, systems, and service standards Maintain professionalism and confidentiality in all communications and documentation Perform additional duties as assigned by the Director of Engineering Qualifications Minimum 3-5 years of experience in engineering operations, facilities management, hotel maintenance dispatch, or related field Previous supervisory or management experience preferred Hospitality, resort, or multi-property experience strongly preferred Strong knowledge of work order systems, dispatch software, and maintenance tracking platforms Excellent organizational, communication, and problem-solving skills Strong computer proficiency including Microsoft Office, Excel, Outlook, and maintenance management software Ability to prioritize multiple tasks in a fast-paced resort environment Strong leadership skills with a focus on team development and service excellence Ability to maintain discretion and confidentiality Flexible schedule including weekends, holidays, and emergency response availability as needed Physical Requirements Ability to sit, stand, and walk for extended periods throughout the workday Ability to move frequently between office locations, engineering shops, guest areas, and resort facilities Ability to lift, carry, push, and pull up to 25 pounds regularly and up to 50 pounds occasionally with assistance Ability to bend, stoop, kneel, crouch, climb stairs, and reach overhead when inspecting work areas or assisting with operational needs Ability to operate standard office equipment including computers, printers, phones, radios, and tablets for extended periods Ability to communicate clearly and effectively in person, by phone, radio, and written communication Ability to visually inspect reports, maintenance logs, work orders, and operational areas with attention to detail Ability to work indoors and outdoors in varying weather conditions including heat, humidity, rain, and seasonal temperatures Ability to respond quickly to emergencies and urgent operational situations across the resort Ability to work in environments with moderate noise levels including mechanical rooms, workshops, and active guest areas Ability to tolerate exposure to dust, cleaning chemicals, maintenance materials, and typical engineering work environments Ability to work flexible hours including early mornings, evenings, weekends, holidays, and on-call situations when required EOE M/D/F/V