Manager, Service Business Operations, Megapack & Solar

Manager, Service Business Operations, Megapack & Solar Tesla - 3.3 Fremont, CA Job Details Full-time $108,000 - $198,000 a year 21 hours ago Benefits Commuter assistance Health savings account AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Flextime Adoption assistance Employee assistance program 401(k) matching Employee discount Benefits from day one Pet insurance Qualifications Workflow management (operations management method) Policy & process development Cross-functional collaboration Cross-functional communication Full Job Description What to Expect The Service Business Operations Program Manager plays a critical role in scaling and streamlining the operational foundation of Tesla's Commercial Energy Asset Management team. This position is embedded within the Asset Management organization but works cross-functionally across Commercial Billing, Finance Operations, Legal, Service Operations, and product/systems teams to design, implement, and continuously improve the processes that enable Asset Managers to effectively manage Tesla's growing portfolio of Commercial PV and Industrial Storage assets. This is a high-impact, highly visible role that sits at the intersection of commercial operations, process development, and program management. What You'll Do Design, document, and own end-to-end operational processes for the Energy Asset Management team, covering the full project lifecycle — from customer onboarding through contract renewals, amendments, terminations, decommissioning, and billing Identify process gaps, redundancies, and inefficiencies across the AM team's existing procedures and develop structured improvements with measurable outcomes Identify roadblocks to contractual cash collections and operationalize improvements to overcome them with cross-functional stakeholders & partners Maintain and govern the team's process library, ensuring documentation is current, accurate, and actionable Serve as the primary liaison between Asset Management and cross-functional partners including Commercial Billing, Finance Operations (FinOps), Legal, Service Operations, and product/systems teams Coordinate multi-team workstreams for complex, recurring processes such as contract scrubbing, performance guarantee reporting, insurance compliance (COI), settlement payments, and after sales invoicing Lead periodic process audits to ensure procedural compliance and to identify improvement opportunities and drive implementation What You'll Bring 5+ years of experience in business operations, program management, or service operations — ideally within energy, utilities, infrastructure, or a complex B2B services environment Bachelor's degree in Business, Operations, Engineering, or equivalent experience; PMP certification a plus Demonstrated experience designing and implementing operational processes from the ground up, with the ability to translate ambiguity into structured, scalable workflows Strong cross-functional project management skills; proven ability to drive alignment and accountability across teams without direct authority Familiarity with commercial energy concepts including service agreements, billing structures, performance guarantees, and contract lifecycle management — or the ability to learn quickly in a technical domain Proficiency with project management and documentation tools (Jira, Confluence) Self-directed, detail-oriented, and comfortable managing multiple workstreams simultaneously in a fast-paced environment Compensation and Benefits Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire: Medical plans > plan options with $0 payroll deduction Family-building, fertility, adoption and surrogacy benefits Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA Healthcare and Dependent Care Flexible Spending Accounts (FSA) 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits Company paid Basic Life, AD&D Short-term and long-term disability insurance (90 day waiting period) Employee Assistance Program Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays Back-up childcare and parenting support resources Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance Weight Loss and Tobacco Cessation Programs Tesla Babies program Commuter benefits Employee discounts and perks program Expected Compensation $108,000 - $198,000/annual salary + cash and stock awards + benefits Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.