Senior On-Site Services Specialist Jobs in USA, RI, Woonsocket | Rose International Job

Required Education:

• High School Diploma or EquivalentRequired Qualifications/Skills/Experience:

• Excellent customer service skills
• Good PC and Microsoft Office skills
• Strong organizational and prioritization abilities
• Experience operating office equipment and technical machinery
• Ability to perform quality checks on materials
• Ability to stand for extended periods during shifts
• Ability to lift up to 50 lbs as needed
• Experience working in fast-paced operational environments

Preferred Qualifications/Skills/Experience:

• Experience operating high-volume copy and imaging equipment
• Experience with mailroom or document management operations
• Experience with bindery and finishing equipment
• Experience handling shipping and receiving duties

Senior On-Site Services Specialist Overview:

• The Senior On-Site Services Specialist supports daily operational functions within a high-volume document, mail, and office services environment
• This role is responsible for operating duplicating and document imaging equipment, managing digital files, handling incoming and outgoing mail, supporting shipping and receiving functions, and ensuring office equipment operates efficiently
• The position also assists with bindery work, quality control, filing, and customer service-related tasks while maintaining accuracy and productivity standards
• Additional responsibilities include operating document imaging software, performing maintenance checks on copier equipment, responding to service requests, distributing office supplies and mail, and supporting meeting room setups and facility-related functions
• The role requires strong organizational skills, attention to detail, and the ability to work independently in a fast-paced environment
• Candidates must be comfortable standing for extended periods, lifting materials when needed, and occasionally working overtime or weekends based on operational demands

Job Duties:

• Operate high-volume copy machines and document imaging systems
• Perform binding, finishing, and quality control tasks
• Operate document handling and management software
• Open, save, transfer, and retrieve digital files using established procedures
• Maintain copier functionality and perform daily equipment inspections
• Clear paper jams and coordinate service requests with technicians
• Maintain supply inventory and management reports
• Sort, distribute, and process incoming and outgoing mail and fax transmissions
• Perform shipping and receiving duties
• Deliver completed jobs to designated locations
• Maintain service logs and billing records
• Support filing, document archiving, and record maintenance
• Assist with meeting room setups and facility support tasks
• Perform light maintenance and occasional cleaning duties
• Operate bindery and finishing equipment including paper cutters, hole drills, stackers, staplers, and shrink-wrap machines
• Respond to customer inquiries regarding job status and requests
• Perform additional duties as assigned

Travel:

• May require travel between customer buildingsSpecific Details to

Call Attention To:

• Training Schedule:

  Monday-Friday, 5:30 AM - 2:00 PM for the first 30 days

• Regular Shift:

  Monday-Friday, 2:00 PM - 10:30 PM
• Position requires standing for the majority of the shift
• Must be able to lift up to 50 lbs when needed
• Overtime and occasional weekend work may be required
• Candidates will operate cutting and bindery equipment
• High attention to detail and ability to work in a fast-paced environment are required
• Only those lawfully authorized to work in the designated country associated with the position will be considered.
• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.