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EPFC Fayetteville US Experienced Production Field Copier/Printer Technician Office location: Fayetteville, Arkansas servicing the Northwest Arkansas region The Opportunity AAA Business Systems, Inc. is a growing office technology leader in Arkansas seeking an Experienced Production Field Copier/Printer Technician to join our growing service team in Northwest Arkansas. If you have hands-on experience servicing high-volume multifunctional copiers/printers and enjoy working independently in the field, we want to hear from you! Key Responsibilities Provides quality service to a variety of office technology manufactured equipment including Ricoh, Sharp, Plockmatic, GBC & Fiery products Diagnoses, repairs, and maintains production-level copiers, digital presses, and heavy-duty finishing units (i.e. booklet makers, inserters, etc. Performs scheduled preventative maintenance to ensure equipment runs at peak manufacturer specifications Troubleshoots mechanical, electrical, and Fiery controller issues Maintains accurate parts inventory, manages service calls efficiently, and hit targeted response times and first-call resolution rates Accurately documents service calls and manages assigned parts inventory Provides exceptional on-site customer service and communication plus operator training on high-volume production hardware The Company AAA Business Systems Inc. is the most unique office technology leader in the industry who can service their customers with all of their business needs. Since 1979, we have been assisting clients in Arkansas, Oklahoma, and Missouri to lower their overall operating expenses, become more efficient, and create better experience for their clients and staff. We have local offices in Fayetteville, Little Rock and Van Buren, Arkansas. Benefits Paid on-the-job training and mentorship Become part of a dynamic team where hard work is recognized and input is valued Become part of an office technology industry leader in Arkansas, Oklahoma and Missouri Opportunity to make a difference in how clients do business daily Fun, casual work environment, competitive compensation and comprehensive benefit plan including health, dental, life, vision, PTO, paid holidays, short-and-long term disability, 401(k), and 401(k) matching, and more. Ideal Candidate High school diploma or GED (Technical degree or Vocational certification preferred) Minimum 2-3 years' hands-on experience servicing digital office equipment Strong basic IT and computer networking knowledge is preferred with basic Microsoft office proficiency Must maintain valid driver's license, acceptable driving record, and willingness to work unscheduled hours or attend to customer emergencies after hours Physical endurance: time on feet, bending, pushing/pulling, squatting, stooping, and moving about within office / customers' office(s), moving/lifting heavy equipment up to 50 lbs. Working in the field and communicating with customers in their offices daily Excellent communication skills, ability to learn & problem solve and hands-on troubleshooting ability Team oriented, professional appearance and demeanor Preferred requirements include 5+ years digital hands-on copier training and/or experience repairing and servicing digital office technology equipment (preferably Ricoh & Sharp) Associate degree in Electronics, Electronic Engineering or similar field; Technical training certificates such as Network+, CompTIA+, or equivalent hands-on technical experience
