Document Imaging Specialist

Field Representative I, Document Imaging Position Profile Ensures and maintains customer satisfaction according to company standards of quality and output by preparing, scanning, inspecting, compiling, and assembling documents. Job Duties and Responsibilities Performs full-performance level work in the conversion of hard copy letters, forms, and other paper documents into an electronic imaging format. Prepares documents for scanning by removing staples, paperclips, rubber bands, etc., for the document scanning process. Reviews the paper record against the electronic document to verify image quality and identify missing documents. Verifies and validates image/document errors and makes necessary changes as needed. Maintains productivity and quality levels in accordance with current standards. Reviews each scanned record for accuracy and clarity of the scanned product. Scans all new documentation received and loose paperwork. Meets deadlines in a fast-paced environment while maintaining quality and error-free work. Achieves time productivity statistics by meeting established standards. Maintains optimal machine performance, including basic maintenance (clearing jams, refilling toner, etc.). Completes all paperwork in a timely, accurate, and legible manner. Communicates problems effectively and promptly to the manager. Prevents assembly errors by maintaining an organized workstation. Achieves customer satisfaction by performing error-free jobs per customer specifications using various imaging technologies for Digital Mail and Imaging operations. Duties may include shipping and receiving, including handling of USPS materials. Additional duties may be assigned as needed. Qualifications (Education, Experience, and Certifications) High school diploma or equivalent. Basic PC skills. Basic computer data entry experience. Basic typing and data entry skills. Intermediate computer skills, including but not limited to Microsoft Word, Outlook, and Excel. Knowledge, Skills, and Abilities Utilizes critical thinking and attention to detail. Ability to perform repetitive tasks while maintaining focus. Ability to retain information and maintain a high level of accuracy. Ability to work effectively in a team environment by maintaining positive, productive relationships with co-workers, management, sales, and production departments. Ability to adapt to changing situations and remain flexible. Strong organizational skills with the ability to multitask and meet deadlines. Ability to interact with EDMS, computer databases, and other computer software. Ability to analyze situations, problems, and information and take appropriate action. Ability to perform repetitive work by continuously executing different tasks according to set procedures, sequence, or pace while maintaining quality and output standards. Working Conditions, Mental and Physical Demands Ability to work multiple shifts, including nights, weekends, overtime, and holidays, depending on work volume and customer needs. Ability to work in a production facility with moderate to high noise levels. Ability to manage moderate stress levels and cope with stressful situations for extended periods of time. Position often requires standing for at least eight (8) hours per day. May be required to lift and move supplies weighing up to 50 lbs. from floor to waist height, carry them up to 10 feet, and lower them back to the floor. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.