Printer Technician

• US Citizens or Green Card holders
• No C2C
• W-2 Only

•

JOB DESCRIPTION

Onsite Service Technician supporting large facility. M-F work shift. Standby Hours may be required. Delivery and installation of printer supplies, maintains, repairs equipment. Conducts technical analysis of product implementations, to product in accordance with specific customer specifications and implementations. Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to client representatives to coordinate product solution. Assess product needs in accordance with customer specifications. Conducts technical training and product briefing with customers, vendors, and company representatives. Government Background check required.

RESPONSIBILITIES

Work within multiple systems to accept and respond to dispatched service and supply calls within Customer SLA commitments. Accurately diagnose, repair & maintain product(s) and accessories in peak operating condition within published electrical, mechanical, and print quality specifications. Effectively schedule calls to manage SLA requirements across assigned activities. Ensure regular and effective communications with customers to ensure awareness of call acceptance, ETA, status, and closure. Assist customer with any reported issues or questions on customer product(s). Train Customer on appropriate usage of customer product & features. Ensure proper repair and maintenance procedures are performed on identified device(s) and Total Service Call Procedures are completed prior to leaving customer site. Follow prescribed administration procedures to ensure proper collection and reporting of required data, including, but not limited to; call acceptance, status updates, call closure and debrief, parts return and tracking. Manage local part inventory and ensure accurate tracking of inventory levels and transactions. Provide Meter Reads on Devices as needed. Present a positive image through proper attire, communication skills and personal grooming.

EXPERIENCE AND SKILLS

2 - 5 years' experience in servicing printers, hard copy devices, or imaging products preferred. Strong electro-mechanical aptitude. Excellent driving record. Valid MI driver's license. Reliable Transportation Required Sound administrative & computer skills. Microsoft Office Suites is

Desirable Job Types:

Full-time, Contract Pay:

$22.00 - $25.00 per hour

Benefits:

401(k) Dental insurance Health insurance Health savings account Vision insurance

Work Location:

In person