Senior Client Advisor

Who We Are ITAC is a nonprofit organization dedicated to helping small and mid-sized manufacturers grow, compete, and modernize. Through hands-on advisory services, ITAC supports companies in improving operations, adopting new technologies, accessing funding, and building more resilient businesses. As the New York City affiliate of the nationwide Manufacturing Extension Partnership, ITAC works closely with manufacturers across diverse industries to deliver practical, results-driven solutions tailored to the realities of operating in New York City. Who You Are ITAC (www.itac.nyc) is seeking a Senior Client Advisor with real-world manufacturing experience to serve as a trusted partner to small and mid-sized New York City manufacturers. This is a field-facing, high-touch role: you will regularly visit client sites, diagnose operational and strategic challenges, and connect manufacturers to ITAC-supported services and a vetted network of third-party specialists. You will act as a Swiss Army knife for manufacturers, combining credibility, problem-solving, and strategic insight. Rather than delivering solutions yourself, you bring the right experts to the table, help clients prioritize initiatives, and ensure meaningful business outcomes. The ideal candidate speaks the language of manufacturing, understands shop-floor realities, and can translate complex operational issues into clear, actionable plans. What You'll Do Outreach & Sales Proactively reach out to manufacturers via numerous calls, site visits, and networking Secure meetings, build relationships, and develop a strong pipeline Build credibility and trust through deep understanding of manufacturing operations, processes, and business pressures Meet sales and activity targets, develop proposals, and close engagements Manufacturing Diagnostics & Opportunity Identification Visit client sites and assess operations, strategy, and growth challenges Evaluate opportunities across production efficiency, quality systems, workforce development, market expansion, and technology adoption Provide insights that resonate with manufacturers and demonstrate practical understanding Solution Orchestration & Service Coordination Match client needs with ITAC-supported programs and vetted third-party specialists Scope projects, coordinate providers, and oversee delivery Ensure projects deliver practical, measurable results Track pipeline, client activity, and project outcomes Maintain strong relationships with active network of service providers across strategic planning, lean/industrial engineering, ISO certification, supply chain, marketing, and more What You Bring Required Bachelor's degree in business, manufacturing, or related field 5+ years of hands-on manufacturing or consulting experience Solid understanding of manufacturing processes, challenges, and terminology Proven ability to generate leads, build relationships, and close sales Strong client-facing skills with ability to build trust across leadership and shop-floor teams Excellent communication and problem-framing skills Preferred Experience with small/mid-sized manufacturers Familiarity with lean manufacturing, ISO standards, quality systems, or continuous improvement programs Experience managing external vendors or consultants Knowledge of NYC manufacturing landscape Core Competencies Manufacturing credibility with the ability to gain client trust quickly Strong diagnostic and problem-framing skills Ability to operate as a versatile generalist across multiple business functions Talent for translating complex operational issues into practical, actionable recommendations Comfort in the field and on the shop floor, observing and engaging directly with staff Strong ownership and accountability for client outcomes What We Offer Competitive compensation starting at $125,000 and up, commensurate with experience, plus bonus potential and employer-paid benefits. Travel within NYC is required. There is very limited travel outside of NYC. This role is based in New York City and requires regular in-person engagement with clients across the five boroughs. Candidates should be located in, or able to travel to, NYC on a regular basis to support these needs. ITAC does not provide relocation assistance.