Operations Support Team Member

Benefits:

401(k) 401(k) matching Dental insurance Free uniforms Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Role Summary The Operations Support Team Member is responsible for supporting both customer-facing operations and warehouse activities. This role is essential in ensuring a smooth customer experience by coordinating installations, managing communication, and maintaining accurate inventory. Responsibilities Warehouse & Inventory Support Unload carpet and materials from trucks safely and efficiently Operate forklifts to move inventory Load carpet and materials onto installers' vehicles accurately and quickly Pull, prepare, and stage materials for installations Load products safely and efficiently Conduct cycle counts and maintain inventory accuracy Assist with physical inventory and reporting Customer & Project Coordination Schedule and confirm installation appointments Track project progress and manage service calls Serve as the main point of contact for customers and partners Coordinate with installers to meet timelines and quality standards Resolve customer issues and escalate when needed Team Support Work closely with installers and internal teams Maintain organized records and documentation Support daily operational goals Qualifications High school diploma or equivalent 1-3 years of experience in operations, customer service, or warehouse support Strong organizational and multitasking skills Excellent communication skills (written and verbal) Proficiency in Microsoft Office Ability to lift to 50 lbs. and work in varying conditions

Preferred:

Forklift certification (or willingness to obtain)