CRC Support Team Member 2- Turning Points

CRC Support Team Member- Veteran Services

THE COMPANY

At Goodwill Manasota, we aim to create a positive and fulfilling work environment with an emphasis on training and self-empowerment. With these tools in hand, our Team Members can excel in both their jobs and futures.

THE POSITION

Are you an active individual who appreciates variety throughout the day? Do you enjoy interacting with people? As CRC Support Team Member, you will have the following responsibilities: Greet visitors promptly and make them comfortable upon arrival at the South Operations campus, adhering to the "three-second rule" to establish eye contact within three seconds of a visitor entering. Greet callers warmly and make them comfortable when they contact the corporate office, following the "three-ring rule" to answer calls within three rings. May act as support to monitor the progress of customers participating in job search, including interviews scheduled, interviews attended, and outcomes of interviews. Maintain accurate and compliant visitor logs as required by PCI compliance regulations and Risk Management protocols. Ensure a strict level of confidentiality regarding team members, and all participant data, consistent with established confidentiality standard operating procedures. Ensure that all external and internal customers receive exceptional, world-class customer service and are directed to the appropriate parties efficiently. Uphold Goodwill s zero tolerance policies regarding harassment, substance abuse, workplace violence, failure to report medical incidents (both work-related and non-work-related), and theft or other related offenses. Coordinates with the Community Talent Specialist and the Talent Specialist to assist upcoming Goodwill new hires with pre-employment-related screenings and/or onboarding paperwork support. Maintain any copies of client s valid identification in confidential manner and in a locked-file cabinet within the CRC, in accordance with Goodwill and CARF standards.

THE BENEFITS

Our Full Time Team Members can expect a consistent forty-hour work week. Goodwill Manasota has many benefits including internal professional development opportunities, a generous Paid Time Off policy of three weeks in the first year of employment, a 24/7 Goodwill Paid phone access to a Doctor through Teladoc and many other attractive benefits listed below Medical, Dental, & Vision Insurance, Employer Paid Life Insurance, 401K Retirement Plan with an Employer Match, Paid Time Off, 25% Store Discount, Teladoc copays covered by Goodwill, Access to a Life Coach, Training and Development Opportunities, Education Assistance and Incentives, Comprehensive Wellness Program with Incentives

THE QUALIFICATIONS

Proficiency in Microsoft Office applications, especially Excel and Power BI. Strong relationship management and interpersonal skills. Excellent communication, decision-making, and problem-solving skills. Knowledge of the characteristics and needs of diverse populations served. Ability to work independently and as part of a team. Knowledge of Goodwill and its services & team members. Business systems, technology, procedures. Basic office practices and procedures. Microsoft Word, Works, Excel, PowerPoint, Internet Explorer, Publisher Excellent phone and communication skills

SPECIAL REQUIREMENTS

Availability for occasional after-hours and weekend work. Valid driver s license and reliable transportation. T his position may require travel to multiple locations on a reoccurring basis Ability to conform to Goodwill Industries Drug and Tobacco Free Workplace requirements and Code of Ethics. Physical ability to lift and move up to 10 pounds regularly. See full job description attached.