Administrative Assistant - Production Assistant

Company Overview BELFOR Property Restoration is a leading provider of disaster recovery and property restoration services across North America. With a widespread network of offices, we are dedicated to responding swiftly and effectively to damages caused by fire, water, wind, and other catastrophes. Our team is committed to restoring more than property — we're restoring peace of mind for our clients every day. Job Summary We are looking for an energetic team player who will be responsible for assisting at an administrative level for all production needs in our Maspeth, NY office. The Production Assistant is responsible for providing administrative support in a field office environment. The main function of this position will be to provide support to the Production Team and Project Managers. Independent judgment is required to plan, prioritize and organize a diversified workload.

CANDIDATE MUST HAVE CONSTRUCTION

KNOWLEDGE, good phone skills, as well as excellent customer service experience. Must be a team player & be able to multi-task. Duties may include general office, clerical skills, answering phones, scheduling & special projects. Computer software experience in Microsoft office (work & excel), Google Workspace applications, 401k, Full benefits. Responsibilities This role is primarily involved with the production department of construction & restoration projects. Working directly with the production team and clients. Support project coordination by managing calendars, scheduling appointments, and tracking deadlines using Microsoft Office and Google Workspace tools Provide customer support through clear communication and timely responses to inquiries via phone or email Work with Architects & Expeditors and DOB/DOT system for permits & licenses Maintain office license renewals Work with Clients and project managers on all production related tasks General office responsibilities up to and including filing, scanning, mail distribution, FedEx shipping Knowledge of homeowners insurance & claims processes recommended but not required Ability to ensure that duties are completed in a timely fashion and accurately Work independently & with our corporate team to maintain/build our working relationships Ability to multi-task and work under pressure and deadlines Excellent written and verbal communication skills Very strong organizational skills Strong desire to learn and excel Requirements Proven office experience with strong organizational skills and attention to detail Excellent computer literacy including proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace applications Strong customer service skills with professional phone etiquette and the ability to handle multi-line phone systems effectively Bilingual abilities are a plus to assist diverse client needs Ability to manage time efficiently in a fast-paced environment while maintaining accuracy Construction office experience preferred Knowledge of homeowners insurance & claims processes recommended but not required The candidate must be committed to conducting business according to our core beliefs and have a strong customer service skills. Join us in making a difference by supporting our operations with energy, precision, and a positive attitude! This role offers an engaging work environment where your organizational talents will shine while helping us deliver outstanding service every day.

Pay:

$24.00 - $34.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person