Lead Visual Designer

Lead Visual Designer Truth Collective Rochester, NY Job Details Full-time $75,000 - $90,000 a year 20 hours ago Qualifications Project team coordination Google Workspace Branding Data storage Workflow management (operations management method) Design file preparation for print Visual communication design macOS AI Figma Cloud storage services Adobe Acrobat Project stakeholder communication Generative AI File organization Digital design Layout design Full Job Description

ABOUT US

At Truth Collective, we believe great creative work helps brands show up with clarity, confidence, and purpose. As a creative agency specializing in Brand Identity and Brand Activation, we partner with organizations across categories to create work that is built to connect. Our small yet mighty team brings together strategic thinking and creative craft to help clients communicate in ways that feel both distinctive and true to who they are. Whether developing brand systems, campaign materials, or high-touch design communications, we take pride in creating work that is clear and considered.

ABOUT THE ROLE

The Lead Visual Designer is a hybrid creative production and project coordination role purpose-built to support a dedicated creative & production model for a Fortune 50 client. This role leads the design and production of confidential projects, combining design execution skills with the operational discipline required to manage fast-moving client requests, coordinate workflow, communicate clearly with stakeholders, and deliver high-quality work under demanding timelines. Lead Visual Designers serve as the primary point of contact with the client during their assigned coverage shift. They are responsible for day-to-day intake, prioritization, creative execution, project coordination, vendor communication, design duties, file preparation, and quality control. This position requires calm execution under pressure, strong client-service instincts, excellent organizational skills, and the ability to move seamlessly between design, production, and project management responsibilities. This role follows a compressed 3 days on/3 days off schedule plus alternating Sunday coverage (with a second team). The benefit to this professional is either 3 days or 4 days off per week depending on the work week. Holiday coverage will be compensated at time and a half per day rate. During assigned coverage shifts, team members are expected to maintain on-call availability and responsiveness for client needs throughout the full shift period. While most active workflow typically occurs between approximately 7:30 AM ET and 9:30 PM ET, requests may occasionally arise outside those hours depending on client priorities and urgent business needs. This role is best suited for professionals who thrive in highly responsive, fast-moving environments and value the flexibility of a compressed schedule model with extended time off built into the rotation.

RESPONSIBILITIES

Serve as the primary client point of contact during assigned coverage shifts, managing daily intake, clarification, prioritization, status updates, execution, and delivery of requests. Create, adapt, version, and produce high-quality visual materials across digital, presentation, print, environmental, fabrication, installation, and production applications. Use AI tools appropriately to accelerate design exploration, image and video generation, versioning, content adaptation, production efficiency, and workflow support. Ensure all work aligns with approved brand standards, client direction, Truth Collective quality expectations, and applicable confidentiality, file management, naming, and operational protocols. Prepare accurate, organized, production-ready files for vendor handoff, including print, fabrication, installation, proofing, packaging, timing, delivery, and quality-control needs. Coordinate with visual designers, pod teammates, Truth Collective team members, client stakeholders, production partners, and vendors to keep work moving efficiently. Maintain clear, proactive communication around request status, priorities, timing, dependencies, risks, escalation needs, and next steps. Balance multiple concurrent requests with speed, accuracy, composure, responsiveness, and strong attention to detail. Support real-time collaboration, live working sessions, and fast-turn production needs when required. Document work status, decisions, and handoff notes to ensure seamless continuity across shifts and pod coverage. Handle confidential client materials and communications with discretion, professionalism, and care. Contribute creative, operational, and cultural value to Truth Collective and the client relationship.

REQUIRED SKILLS

Strong visual design, layout, typography, composition, hierarchy, image selection, and brand system skills across digital, print, and production applications. Expert proficiency in macOS and Adobe Creative Suite, including InDesign, Illustrator, Photoshop, and Acrobat; working knowledge of Figma and other relevant digital design and collaboration tools. Deep print production expertise, including bleeds, crops, color profiles, resolution, linked assets, packaging, PDF settings, proofing, and vendor-ready file preparation. Proficiency with AI tools such as ChatGPT, Grok, Google Gemini, Midjourney, Adobe Firefly, and other emerging platforms to accelerate creativity, production, animation, versioning, research, and workflow efficiency. Strong project coordination, prioritization, organization, file management, and deadline-management skills, with the ability to balance multiple requests quickly and accurately. Confident client communication skills, including the ability to interface calmly and professionally with senior-level clients, internal teams, external vendors, and production partners. Sound judgment, problem-solving ability, and composure in urgent, ambiguous, or high-pressure situations. Ability to work both collaboratively and autonomously, take direction effectively, and make progress with limited oversight when needed. Familiarity with Google Workspace, Microsoft Office Suite, and cloud-based storage platforms, including Box. Understanding of digital file optimization, accessibility considerations, and cross-platform design requirements. Ability to manage handoffs, document work status, and maintain continuity across a rolling or shift-based coverage model. Professional discretion when handling confidential client materials, communications, and production details. Comfortable working non-traditional schedules which will include weekend and holiday coverage.

REQUIRED QUALIFICATIONS

Bachelor's degree in Design, Art, Marketing, Advertising, Communications, or a related field preferred. Proven and relevant experience in design execution, production design, creative operations, project coordination, or agency/client-service environments required. An equivalent combination of related work experience, training, and/or education sufficient to successfully perform the essential duties of the job will also be considered. Experience preparing files for print and digital, generating AI images and videos, coordinating with vendors, managing production details, and working directly with clients is required. A PDF file (preferred format) or link to design samples is required to be considered for this position. Samples may include online or social media content, article or editorial design, infographics, charts & graphs, Photoshop retouching or compositing samples, and links to any video content you have created. To submit a PDF file, include it in the resume or cover letter file or reply to our application acknowledgement email with an attachment.

WHY TRUTH COLLECTIVE?

We are honestly committed to a healthy, employee- and team-centered, creative working environment where our people and business thrive. We encourage a work experience that fuels the whole self and supports each of our unique team members in flourishing in work and life.

PERKS AND BENEFITS

Flexible working practices: on location and where you want to be Competitive financial and wellness benefits Plenty of time off, for yourself, the people you love, and things you want to do Personal and professional development opportunities to keep you growing Team activities for creative exploration and fun A place at the table with unique and amazingly talented team members who have each other's backs

OUR CULTURAL COMMITMENT

At Truth, we know that diversity in backgrounds, identities, experiences, and talent is the key to unlocking extraordinary creative work. That's why we amplify and embrace creative possibilities with a diverse team. As an equal-opportunity employer, we encourage individuals of all backgrounds and identities to apply, and we are committed to creating an environment where everyone feels welcomed and valued and has the support and opportunities to thrive. If you need any assistance with your application, please reach out.