Manufacturing Customer Service Specialist

Enjoy a competitive base salary PLUS monthly commission in this rare opportunity on our Customer Service team! Elsner Engineering is a leader in creating innovative, high-quality machinery for the paper, film, foil, and filtration industries while also providing innovative contract manufacturing solutions. At the forefront of engineering innovation across multiple industries, we ensure the highest standards in custom machinery. Join us and help build on our legacy of reliability and quality. Elsner Engineering is hiring a Manufacturing Customer Service Specialist to support customers through a blend of inside sales, quoting, and customer service . In this role, you will answer customer questions, provide quotes, manage orders and returns, and proactively support sales outreach. The ideal candidate is organized, detail-oriented, and thrives in a fast-paced team environment. What You'll Do Respond to customer calls and quote/order requests (phone and email) accurately and on time Provide quotes for parts and product offerings and monitor online sales for timely follow-up Track sales orders and communicate lead times, backlogs, and customer concerns to internal teams Ensure accuracy by comparing customer purchase orders to order entry information Coordinate special orders and support order processing and data management with internal teams Make inside sales calls to boost sales and help prospect new dealer relationships Resolve logistical and operational issues that impact customer satisfaction Support continuous improvement initiatives (including Lean) Prepare packing slips, coordinate shipping paperwork, and assist with international shipment documents (HTS codes, Pro Forma invoices) What We're Looking For Minimum 2 years of customer service or customer-facing experience Comfortable working in a fast-paced environment and managing multiple priorities Strong attention to detail and problem-solving skills Experience supporting customers in a technical, manufacturing, or industrial environment Experience with ERP systems (Epicor or SAP preferred) Apply today to join Elsner Engineering Works, Inc.

Equal Opportunity Employer:

ELSNER is an Equal Opportunity Employer that does not discriminate based on race, color, religion/creed, sex, disability, marital status, age, pregnancy, national origin, ancestry, sexual preference, gender identity, genetic information, possession of a General Education Development Certificate as compared to a high school diploma, veteran status, or any other characteristic protected by applicable federal, state, or local laws.

Pay:

$50,000.00 - $65,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Paid training Vision insurance

Work Location:

In person