IT Production Support Assistant

HonorVet Technologies (SDVOSB) is a certified veteran-owned staffing and workforce solutions company recognized for its industry certifications, commitment to quality talent acquisition, and excellence in delivering IT, healthcare, federal, state, and SLED (State, Local, and Education) staffing services, helping organizations build reliable, compliant, and high-performing teams across mission-critical sectors.

Position Title:

IT Production Support Assistant Location:

Downey, CA 90242

Duration:

12 Months Position Summary The IT Production Support Assistant works under the direction of a team lead or section manager to support production applications in mainframe and midrange computing environments. This role supports production job processing including job creation, scheduling, execution, monitoring, and troubleshooting. The position also supports application deployment activities, incident management, and operational documentation in a 24/7/365 production environment. The role may include working in a paired programming or training environment to support knowledge sharing and skill development across the team. Key Responsibilities Support production jobs in mainframe and midrange server environments Create, schedule, monitor, and troubleshoot batch jobs Execute job control processes based on predefined schedules and operational standards Manage incident tickets using a tracking system, documenting actions and resolutions Coordinate console operations, including device assignment and job execution monitoring Respond to system/operator messages and ensure smooth production operations Support application promotion activities using source code management tools Work collaboratively with application developers for program package deployments Review and maintain operational and procedural documentation Participate in team meetings and knowledge-sharing sessions Ensure compliance with production control and data center standards Required Skills Strong customer service and communication skills (written and verbal) Problem-solving and troubleshooting abilities Flexibility and adaptability in a 24/7 production support environment Strong organizational skills and attention to detail Ability to work independently and in a team environment Leadership awareness and interpersonal effectiveness Required Experience Minimum 2 years of experience within the last 5 years supporting IBM mainframe operations and production control environments Experience with job scheduling tools (e.g., Control-M or similar) including job submission, monitoring, holding, and cancellation Experience working in a data center environment managing incident tickets using a service management tool (e.g., Cherwell or similar) Experience supporting application promotion or deployment tools (e.g., Endevor or similar) for moving code elements such as JCL, PROCs, and control statements Additional Experience Required At least 1 year of experience operating high-volume production printers (e.g., Canon varioPRINT or similar MICR/high-speed printing systems) Education Requirement High School Diploma or equivalent Work Schedule / Environment 24/7/365 production support environment Rotating shifts (day, swing, overnight) Weekend and overnight work required as needed (advance notice provided) Hybrid schedule (onsite + remote)