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Job Description
Production and Fulfillment Associate Heron Botanicals - 2.5 Kingston, WA Job Details Full-time $23 - $27 an hour 6 days ago Benefits 401(k) Paid time off 401(k) matching Employee discount Flexible schedule Qualifications Email customer support Food processing Phone communication Packing Customer service Order shipping High school diploma or GED Manufacturing standard operating procedures Attention to detail Client interaction via phone calls Full Job Description Production and Fulfillment Associate About Heron Botanicals Heron Botanicals has been crafting high-quality herbal extracts for over 40 years. We are a small, close-knit team based in Kingston, Washington, focused on making botanical products with care, craftsmanship, and strong attention to quality. Because we operate in a regulated industry, consistency, documentation, cleanliness, and adherence to procedures are essential. Our standards also begin long before production: we put unusual care into sourcing fresh, local, and regionally grown herbs whenever possible, working with growers and wildcrafters we know, trust, and maintain long-term relationships with. We care deeply about where our herbs come from, how they are harvested, and the quality of the products we create from them. Role Overview Heron Botanicals is hiring a full-time Production and Fulfillment Associate to join our team.
This is a blended role:
approximately half fulfillment/customer service and half hands-on production. The balance may shift week to week depending on order volume and production needs. In fulfillment, you will process, package, and ship customer orders. You will also answer customer questions by phone and email, take orders, set up customer accounts, and provide a smooth, professional customer experience. In production, you will help in all stages of creating herbals extracts in accordance with good manufacturing practice spanning from herb intake, to pressing, to bottling and labeling. This also includes working with plant materials, following written procedures, completing production paperwork, and helping maintain clean and organized work areas. This is a great fit for someone who is dependable, self-motivated, detail-oriented, efficient, and interested in meaningful hands-on, physical work. The right person enjoys clear procedures, careful repetition, and being part of a small team where quality matters.
Job Details Job Type:
Full-time Pay:
$23.00-$27.00 per hour, depending on experience
Expected Hours:
40 per week
Schedule:
Monday-Friday, 9am to 5:30 pm (some flexibility required)
Location:
Kingston, WA 98346
Work Location:
In person Reports to: Production Lead / Managing Partner What You Will Do Fulfillment & Customer Service Fulfill online orders and prepare them for shipment Package products carefully and accurately Take customer orders over the phone Respond to customer questions by phone and email Set up customer accounts and process payments Help maintain fulfillment supplies and organization Consolidate bulk products into smaller sizes as needed Support a friendly, accurate, and professional customer experience Production Bottle and label herbal extracts Pour and mix formulas to produce finished products Combine herbal extracts according to production instructions Mill herbs using mixer choppers, hammermills, or other size-reduction equipment Press herbs using a hydraulic press Work with fresh and dried plant materials Follow production paperwork and good manufacturing practices Maintain clean, organized, and compliant work areas Physical Requirements This role includes both customer service work and physical production work.
Applicants should be comfortable with:
Standing for extended periods during production Repetitive hand work, including bottling, labeling, pouring, packaging, and shipping Working around strong herbal aromas Lifting up to 50 pounds regularly and up to 75 pounds occasionally Following safety, sanitation, and documentation procedures carefully Required Qualifications Reliable attendance for full-time, Monday-Friday in-person work Strong attention to detail Comfortable communicating by phone and email Able to follow written procedures accurately Organized and dependable Comfortable with physical, hands-on work High school diploma or GED Preferred Qualifications Interest in herbal medicine, botanical products, natural products, farming, food, or craft production Experience in fulfillment, shipping, customer service, production, food production, farming, herbal products, supplements, or natural products Experience in fast-paced commercial food or craft production, such as: Market garden or farm production, Line cooking, Bartending, Wine production, Brewery work, Commercial baking You May Enjoy This Role If… You like having a mix of tasks in your day. You enjoy clear expectations, written procedures, and the satisfaction of checking work off a list. You are organized, dependable, and careful with details. You also enjoy hands-on work and take pride in making real things with care and craftsmanship. You may see yourself as practical, efficient, consistent, and a little bit artisanal. Past employers have noticed your reliability and attention to detail, and coworkers have appreciated that you keep things moving without creating chaos. This role may be a good fit if you want meaningful work that you can care about while still being able to leave work at work at the end of the day. This May Not Be the Right Fit If… You want a desk-only customer service role You want a production-only role with no customer interaction You dislike repetitive, detail-oriented work You are uncomfortable following written procedures closely You are not comfortable with standing, lifting, physical work, or herbal aromas You prefer a highly corporate environment with many layers of management Benefits & Perks Full-time, Monday-Friday daytime schedule Annual time off and sick time accrued Paid company holidays 401(k) with company match Employee discounts and perks on Heron Botanicals products
Pay:
$23.00 - $27.00 per hour
Benefits:
401(k) 401(k) matching Employee discount Flexible schedule Paid time off Application Question(s): Do you live in Kitsap or Jefferson county? It is difficult to get her from the greater Seattle area and is typically not a feasible commute. Why are you interested in this position? What is your target hourly rate? Are you legally authorized to work in the US without sponsorship or restriction? This role is approximately split between fulfillment/customer service and hands-on production. Which side are you more experienced in, and which side are you more excited to learn? Are you comfortable standing for extended periods and lifting up to 50 pounds regularly?
