IRA Quality Assurance Coordinator

Job Summary:

Work as part of a team to review and monitor recordings of sales transactions for compliance. Support the Sales team by sending alerts and reminders to contact clients that have called or emailed. Review orders and approve transactions are ready for processing. Provide information to Media and Marketing team on customer feedback on inbound calls. This is an in-office position, work from home is not available at this time. Responsibilities Review recorded sales & verification calls to ensure compliance with company policies. Review voicemail messages left for Sales and ensured follow-up Verify orders when volume is high Learn all processes within department Review orders from start to finish to ensure accuracy Process requests from Sales to update customer records Back-up Receptionist position for breaks on occasion Other duties & special projects as assigned Education College degree preferred but not required High School Diploma (or equivalent) required

Experience:

Previous QA experience preferred; minimum 1 year customer service experience required. Qualifications Customer service skills Strong attention to detail while maintaining focus on overall quality of work Excellent phone etiquette Ability to effectively communicate in writing Mid-level proficiency in Microsoft Word, Excel & Outlook Proficient typing at least 60 wpm Minimum 2 years of clerical work experience Experience in a Quality Assurance or Compliance position a plus Skills Excellent listening skills Works well independently and in a team Well organized Solves problems effectively Excellent communication skills Basic computer skills