Manager, Quality Assurance

Description

POSITION DESCRIPTION

We are looking for a Quality Assurance Manager to join the EnFin Servicing Department to establish quality metrics, assess quality trends, and drive the continuous improvement of processes. The ideal candidate will have experience in residential solar and will work closely with Servicing Vendors, Operations, Risk and Compliance departments to ensure objectives and processes align with business needs. This position will be based out of the Irvine, CA office.

RESPONSIBILITIES

Define, implement, and refine quality standards, processes, and best practices. Establish key performance metrics to monitor and improve process performance. Lead QA efforts for the Servicing organization, fostering a culture of accountability, high performance, and continuous improvement. Build and manage a team of associates responsible for performing daily QA tasks. This includes setting performance expectations, providing training, and monitoring performance. Establish key performance metrics, assess quality trends, and build AI-assisted workflows to improve efficiency. Investigate performance gaps, including root cause corrective actions. Develop and manage Vendor quality scorecards. Participate in new product rollouts. Prepare test plans and test cases to ensure compliance with standards and guidelines. Ensure a high level of internal and external customer service. Investigate (and correct) customer issues and complaints relating to quality.

REQUIRED QUALIFICATIONS

Bachelor's degree in business, finance, engineering (or equivalent experience) with a minimum of 8-10+ years of work experience including 5+ years of work experience of quality assurance experience with at least 2+ years in a lead or management role required. Strong knowledge of QA methodologies, tools, and processes, including modern approaches that leverage AI to improve effectiveness and speed. 2+ years' experience managing a team of QA associates in a fast-paced environment. Experience managing or overseeing third-party servicing vendors. Proficiency in creating detailed, comprehensive, and well-structured test plans Excellent organizational skills and ability to manage multiple priorities in a fast-paced environment

PREFERRED QUALIFICATIONS

Solar Industry experience (Renewable). Familiarity with origination and servicing software and systems. Understanding of Solar lending products. Advanced knowledge of Microsoft Office Suite, particularly Excel. Hanwha Q CELLS America Inc. ("HQCA") is a Qcells company, one of the world's largest manufacturers and providers of solar photovoltaic (PV) products and solutions. Headquartered in Irvine, California, HQCA has been rapidly expanding its business in North America through the expansion of products and solutions, including distributed energy solutions, direct-to-homeowner solar sales and financing, and EPC services. We provide an opportunity to be part of an exciting and growing world-class global business in an interesting and expanding industry of the future.

PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS

To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation. Mobility Standing 20% of time Sitting 70% of time Walking 10% of time Strength Pulling up to 10 Pounds Pushing up to 10 Pounds Carrying up to 10 Pounds Lifting up to 10 Pounds Dexterity (F = Frequently, O = Occasionally, N = Never) Typing F Handling F Reaching F Agility (F = Frequently, O = Occasionally, N = Never) Turning F Twisting F Bending O Crouching O Balancing N Climbing N Crawling N Kneeling N The salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. Actual compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job's minimum qualifications. •This target salary range is for CA positions only and should not be interpreted as an offer of compensation. You may view your privacy rights by reviewing Qcells' Privacy Policy or by contacting our HR team for a copy.